Customer Success Engineer II

<p> </p> <p class="p1" style="text-align: center;"><span style="text-decoration: underline;"><span class="s1"><strong>Customer Success Engineer II</strong></span></span></p> <p class="p3"><span class="s1"><strong>Location: Bangalore, India</strong></span></p> <p><strong>About The Team</strong></p> <p>Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik’s SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key point of contact, a trusted advisor to Rubrik’s customers and partners and works closely with cross functional teams in order to deliver the value to customers. The Customer Support Team at Rubrik is composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of Rubrik's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront.</p> <p>In a world where data is the lifeblood of every organization, Rubrik's Customer Support Team serves as the backbone of our customer’s data security strategy. Their technical prowess, commitment to customer success, and dedication to rapid response ensure that our customer’s data remains protected and available, no matter the challenges that come your way.</p> <p class="p3"><span class="s1"><strong><br>About the Job:<br></strong></span></p> <p class="p4"><span class="s1">Senior Customer Success Engineers provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.</span><span class="s1">Customer Success Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies and cloud deployments. </span></p> <p class="p5"><span class="s1"><strong>What you will Do:</strong></span></p> <ul class="ul1"> <li class="li6"><span class="s1">Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills</span></li> <li class="li6"><span class="s1">Listen to customer concerns and issues, uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommend / implement appropriate solutions to resolve the problem. </span></li> <li class="li6"><span class="s1">Independently diagnose and resolve problems within our sphere of the customer environment</span></li> <li class="li7"><span class="s1">Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team</span></li> <li class="li7"><span class="s1">Provide advice and information to customers and partners regarding general cloud infrastructure as service offerings and best practices</span></li> <li class="li6"><span class="s1">Research, troubleshoot and resolve escalated customer issues </span></li> <li class="li6"><span class="s1">Provide prompt and accurate feedback to customers</span></li> <li class="li6"><span class="s1">Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy </span></li> <li class="li6"><span class="s1">Ensure proper recording and closure of all issues</span></li> <li class="li6"><span class="s1">Interact with various internal teams such as escalations, engineering and facilitate communication between customers and other teams </span></li> <li class="li6"><span class="s1">Contribute technical content to Rubrik’s leading ... (truncated, view full listing at source)