Manager of Digital Customer Success

<p><strong>About Us:</strong></p> <p>Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.</p> <p> </p> <p><strong>Our Mission:</strong></p> <p>Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. </p> <p> </p> <p><strong>Your Role:</strong></p> <p>We are seeking a strategic, data-driven Manager of Customer Success to lead our Digital (scaled) segment. This leader will manage a team of five, including Customer Success Managers and Team Leads, supporting single-school customers across the U.S. and international markets.</p> <p>This role supports both U.S. and international employees, including team members in Jordan and the UK, and requires flexibility with morning hours to collaborate effectively across time zones.</p> <p>The Manager is responsible for renewal performance, activation strategy, and lifecycle automation across a high-volume, digital-first portfolio, driving predictable revenue outcomes and scalable growth.</p> <p>This is a highly collaborative role, partnering closely with Revenue Operations, Finance, and Marketing leaders. Success requires strong cross-functional experience, executive communication skills, and the ability to influence stakeholders across the organization.</p> <p> </p> <p><strong>Your Responsibilities:</strong></p> <p><em>Revenue Retention Performance</em></p> <ul> <li>Own renewal forecasting and Net Revenue Retention (NRR) across the Digital segment</li> <li>Drive strategy to increase retention at scale. </li> <li>Reduce past-due renewals through structured outreach and proactive risk management</li> <li>Optimize renewal automation and self-serve motions to improve efficiency and conversion</li> <li>Team delivery on meeting and exceeding renewal and expansion goals </li> <li>Pipeline management of renewal/expansion targets and report out on key metrics</li> <li>Analysis of industry trends and performance metrics to drive execution and accelerate results</li> </ul> <p><em>Customer Health, Activation Lifecycle Strategy</em></p> <ul> <li>Improve customer health and adoption across a digital-first portfolio</li> <li>Continuously optimize renewal journeys and the self-serve renewal experience</li> <li>Identify at-risk signals and build proactive intervention plays</li> </ul> <p><em>Cross-Functional Operational Leadership</em></p> <ul> <li>Partner regularly with Revenue Operations, Finance, Marketing, and Customer Operations to align forecasting, automation, and campaign strategy</li> <li>Reduce manual CSM workload through process improvements and scalable systems</li> <li>Support international territories (MENA, AUS, UK) while ensuring global consistency in playbooks and execution</li> </ul> <p><em>Team Leadership Performance Management</em></p> <ul> <li>Inspire, attract, and manage a team of 5 high-performing CSMs and drive all aspects of developing leading and coaching with a high focus on the teams metrics and scorecard</li> <li>Drive weekly forecasting rigor and KPI accountability</li> <li>Coach onboarding, product launches, and skill development to elevate team performance</li> </ul> <p> </p> <p><strong>Your Requirements:</strong></p> <ul> <li>5+ years in Customer Success, Account Management, or Retention</li> <li>2+ years people management experience</li> <li>Experience managing renewal forecasting and revenue targets </li> <li>Strong analytical skills — comfortable using dashboards and performance data</li> <li>Experience building or optimizing lifecycle autom ... (truncated, view full listing at source)