Staff Inbound Product Manager, Manufacturing

Dublin,Posted 27 February 2026

Tech Stack

Job Description

Team  ServiceNow’s Manufacturing industry products team helps companies streamline sales, support, and service operations for their manufacturing businesses, and improve revenue and reduce costs while enhancing the customer experience. We are a team of experienced and passionate product managers who drive product vision, partner closely with customers to define customer needs, and collaborate to deliver innovative solutions. Role   We are looking for a Staff Inbound Product Manager to help deliver AI-native manufacturing industry products in our Dublin office. In this role, you will be responsible for defining AI powered CPQ, customer service, and order-to-cash product capabilities, managing them from concept to delivery, and ensuring that they align with customer needs and market trends. You will work closely with engineers, designers, researchers, and cross-functional teams to build solutions for manufacturing customers.  What you get to do in this role:  <ul><li>Translate product strategy into product capabilities and roadmap and manage them through the product lifecycle.  </li></ul><ul><li>Collaborate with researchers and designers to define, validate, and test innovative product ideas.  </li></ul><ul><li>Engage with customers to gather feedback, validate concepts, and identify opportunities.  </li></ul><ul><li>Create feature plans, storyboards, and wireframes to communicate product requirements to design and development teams.  </li></ul><ul><li>Collaborate with engineering on release management, addressing risks and dependencies.  </li></ul><ul><li>Develop and maintain the product roadmap for short-term and long-term releases.  </li></ul><ul><li>Work with sales, marketing, services, and support teams to ensure successful product releases and adoption.  </li></ul><ul><li>Provide recommendations on pricing and packaging.  </li></ul> To be successful in this role you have:<ul><li>Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>A bachelor's degree in computer science, business, or a related field; an MBA is preferred  </li><li>10+ years of experience with 5+ years product management experience working on Enterprise SaaS products. </li><li>Deep knowledge of using generative and agentic AI to deliver AI-native experiences. </li><li>A proven track record of successfully launching and managing enterprise software products that resonate with users. </li><li>Strong understanding of and interest in working with automotive, heavy industrial, chemicals, CPG, and other manufacturing companies. </li><li>Excellent communication skills, with experience presenting to large audiences and/or executive leadership. </li><li>Experience working directly with customers, sales, and engineering teams in a global setting. </li><li>The discipline to focus on high-impact activities (i.e., being good at saying "no" or "not now"). </li><li>Must enjoy working in a collaborative environment. </li><li>High energy, self-starter with a growth mindset. </li></ul> Work PersonasWe approach our distributed world of work with flexibility ... (truncated, view full listing at source)

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