Director, Services Sales

<p>Director, Services Sales</p><p>Services Sales Leader – US Commercial Segment</p><p>Americas Geo | Customer Excellence Group&#xa0;</p><p><strong>The Opportunity</strong></p><p>ServiceNow’s Customer Excellence Group is in growth mode across the Americas, and we’re looking for a strategic, high-impact Services Sales Leader to drive our Customer Success and Expert Services business within the US Commercial segment. This role carries a defined booking and revenue target and sits at the center of our mission: to make ServiceNow the best buying decision our customers have ever made.</p><p>This is not a maintenance role. You’ll lead a high-performing team to originate and close large, complex, transformational service-led deals—all configured on the ServiceNow AI Platform. You’ll partner across Field Sales, Partners, Delivery, and Marketing to create a seamless land-and-expand motion that accelerates customer value realization and deepens platform adoption.</p><p>As a strategic pillar of the CEG organization, you’ll influence outcomes well beyond services sales—shaping customer adoption, retention, NPS, gross retention, and net new license growth.</p><p><strong>What You’ll Do</strong></p><p><strong>Strategy &amp; Execution</strong></p><p>• Own the end-to-end sales strategy for Professional Services and Customer Success, aligning with Field Sales, Partners, Delivery, and Marketing to drive a unified land-and-expand motion.</p><p>• Develop, shape, and close business-led and technology-led transformational services engagements that elevate the customer relationship and accelerate value realization.</p><p>• Drive consistent forecasting, pipeline growth, and operational discipline to deliver predictable bookings, margin, and revenue.</p><p>• Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies.</p><p><strong>Team Leadership</strong></p><p>• Recruit, develop, and lead a high-performing GTM team with a relentless focus on coaching, capability building, and quota performance.</p><p>• Coach and mentor your team to identify, shape, scope, and close complex service engagements, building durable selling capability across the region.</p><p>• Foster a culture of accountability, collaboration, and continuous improvement.</p><p><strong>Cross-Functional Impact &amp; AI Leadership</strong></p><p>• Build deep, trusted relationships with customer C-suite executives and internal stakeholders across Services Delivery, Pre-Sales, Product Management, Customer Success, and Field Sales.</p><p>• Collaborate across functions to influence customer adoption, retention, and value realization at scale.</p><p>• Champion the productive use of AI across your team and in customer engagements—driving greater outcomes through AI and AI agents on the ServiceNow platform.</p><p>What We’re Looking For</p><p><strong>Required Experience</strong></p><p>• Proven services sales leadership experience in a quota-carrying or equivalent role, with a consistent track record of exceeding booking and revenue targets.</p><p>• Demonstrated success closing high-value, transformational deals that materially impact customer strategy and platform adoption.</p><p>• Experience building and leading high-performing Services Sales teams with repeatable, value-based selling motions.</p><p>• Strong understanding of and ability to successfully engage Commercial-segment customers.</p><p>• Track record of cross-functional partnership across Field Sales, Services Delivery, and Customer Success organizations.</p><p>&#xa0;</p> <p>• Experience aligning regional services efforts to broader organizational KPIs such as NPS, Gross Retention, and Net New License Sales.</p><p>• Active use of AI in daily workflows, with a working understanding of how AI and AI agents drive customer outcomes.</p><p>• Experience working within or alongside a Customer Excellence or Customer Success organization in a SaaS environment.</p><p>You’ll Know You’re Succeedin ... (truncated, view full listing at source)