Advisory Solution Consultant - East

<p>As a member of our Core Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow’s&#xa0;<strong>AI + Data + Workflow Platform</strong>.&#xa0;</p><p>This role sits at the intersection of&#xa0;<strong>experience design</strong>,&#xa0;<strong>AI enablement</strong>, and&#xa0;<strong>business transformation</strong>&#xa0;— empowering customers to unlock value from generative AI, intelligent automation, and workflow orchestration across IT, Employee, and Customer experiences.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead discovery workshops to determine customers' challenges&#xa0;</li><li>Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences</li><li>Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.</li><li>Translate customer pain points into persona-based experience journeys (e.g., agent workspace co-pilot, self-healing operations, employee virtual assistant).</li><li>Advise customers on&#xa0;<strong>AI adoption best practices</strong>&#xa0;— privacy, governance, and user trust (Now Assist Guardian, AI Control Tower).</li><li>Lead design-thinking sessions with customers to reimagine workflows through&#xa0;<strong>agentic automation</strong>.</li><li>Act as a trusted advisor on ServiceNow’s&#xa0;<strong>AI roadmap</strong>, helping clients scale from pilots to enterprise-wide deployments.</li><li>Scoping and delivering Proof of Concept/Proof of Value engagements with prospects</li></ul> <p><strong>To be successful in this role you have:</strong></p><ul><li>5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.</li><li>Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).</li><li>Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>Working knowledge of&#xa0;<strong>GenAI</strong>,&#xa0;<strong>LLMs</strong>,&#xa0;<strong>Prompt Engineering</strong>, or&#xa0;<strong>Conversational UX</strong>&#xa0;design.</li><li>Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.</li><li>Proficiency with&#xa0;<strong>Flow Designer</strong>,&#xa0;<strong>IntegrationHub</strong>, and&#xa0;<strong>App Engine Studio</strong>&#xa0;is a plus.</li><li>Excellent presentation, storytelling, and executive communication skills.</li><li>Travel, as necessary</li></ul> <p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://careers.servicenow.com/life-at-servicenow#workpersonas"><u>Learn more here</u></a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><strong>Equal Opportunity Employer</strong></p><p>ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&#xa0;</p><p><strong>Accommodations</strong></p><p>We strive to create an accessible and inclusive experience for all candidat ... (truncated, view full listing at source)