Strategic Support Specialist

<h2 style="text-align: center;"><span style="font-size: 18pt; font-family: tahoma, arial, helvetica, sans-serif;">Strategic Support Specialist</span></h2> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Team: Support (Mexico)</span></p> <p style="text-align: center;"> </p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><em>Prolific</em></span></p> <p style="text-align: left;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Prolific is not just another player in the AI space—we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiate products and models.</span></p> <p style="text-align: center;"> </p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><em>The Role</em></span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">As a<strong> </strong>Strategic Support Specialist at Prolific, you will be the primary support partner for AI-focused customers using our platform to power model training, evaluation, benchmarking, and human data collection initiatives. This role sits at the intersection of high-touch customer support and deep technical problem-solving. You will work closely with AI labs, research teams, and engineering stakeholders to help them design, launch, and optimize complex human-in-the-loop workflows on Prolific.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">You’ll combine strategic account support with API expertise, troubleshooting, and proactive consultation, ensuring our AI customers can run high-quality, large-scale data collection projects with confidence. You will collaborate cross-functionally with Customer Success, Engineering, Product, Human Data Operations, and Service Delivery to resolve issues quickly, uphold SLAs, and continuously improve the customer experience.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;">This role is ideal for someone who enjoys working in fast-moving AI environments, thrives on solving complex technical challenges, and is motivated by delivering meaningful impact for strategic customers.</span></p> <p><span style="font-family: tahoma, arial, helvetica, sans-serif;"></span></p> <p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><em>What you'll be doing</em></span></p> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Serve as a dedicated technical support partner for AI organizations running model training, evaluation and annotation projects on Prolific.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Deliver exceptional, high-touch support to strategic and high-priority AI accounts, ensuring timely and effective resolution of complex queries.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Act as an escalation point for Customer Success and Sales on AI-related technical and operational challenges.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Maintain proactive, clear communication during incidents or high-volume launches, ensuring adherence to SLAs and strong expectation management.</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Support specialist participant groups (e.g., AI Taskers and Domain Experts) involved in AI projects, ensuring smooth work ... (truncated, view full listing at source)