Sr. Director, Growth Marketing

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! We are hiring a Senior Director of Growth Marketing to build and run the account-based marketing engine that powers our enterprise go-to-market strategy. You will own ABM, global campaigns, and digital marketing—connecting them into a unified system that establishes CXA as a recognized category, drives enterprise pipeline, and scales efficiently. This is a category-creation moment, and your work will directly shape how the market understands and adopts Customer Experience Automation. This is a high-impact, high-visibility role for a hands-on leader who thrives at the intersection of strategy and execution, has a passion for account-based marketing, and wants to continue defining a new market category from the ground up. What You’ll Do: Build Scale Account-Based Marketing Design and operationalize a tiered ABM program - from high-touch 1:1 engagement for strategic accounts to scalable 1:many programs - positioning Talkdesk’s CXA platform as the category-defining solution for enterprise buyers Partner directly with enterprise sales reps on joint account planning, delivering account intelligence, intent-driven insights, and coordinated multi-channel engagement that demonstrates the business value of Customer Experience Automation Develop marketing programs that support the full customer lifecycle, including post-sale expansion and cross-sell as accounts realize the impact of AI-driven automation on their customer operations Build the frameworks and methodology to continuously grow the target account list based on data-driven ideal customer profile refinement and CXA adoption signals Transform Global Campaigns Reorient the campaigns function toward enterprise-grade, full-funnel campaigns that advance the CXA category narrative and drive qualified enterprise pipeline Lead campaign strategy and execution across three motions: account-centric campaigns for named accounts, use-case campaigns showcasing AI-driven business outcomes for scalable demand creation, and CXA category awareness campaigns in partnership with brand Own global campaign planning, performance management, and optimization across all regions, ensuring every campaign reinforces Talkdesk’s position as the CXA category leader Consolidate Elevate Digital Marketing Own paid media and the digital agency relationship, ensuring digital channels amplify the CXA category story and drive enterprise account engagement Shift digital strategy toward precision enterprise targeting, including ABM-targeted display, LinkedIn, and programmatic, while maintaining pipeline efficiency Implement personalized digital experiences for target accounts that showcase AI-driven business outcomes and CXA use cases relevant to each account’s industry and priorities Drive Marketing Operations Excellence Serve as the primary Growth Marketing stakeholder for the Marketing Operations team, ensuring the tech stack and data infrastructure are optimized for enterprise ABM work ... (truncated, view full listing at source)