Associate Manager, Media - (IT, Sec, Exp)

<p>You will support the Manager, Media in overseeing ServiceNow’s Global and Americas paid media campaigns executed through our agency partner. This role plays a critical quality-control and operational support function, ensuring media activations align with strategic objectives, COE standards, technical requirements, and approved budgets.</p><p>You will act as a critical second set of eyes—proactively identifying discrepancies, mitigating risks, and ensuring campaigns are delivered accurately, on time, and within budget.</p><p><strong>Job Responsibilities:</strong></p><p><strong>Campaign Tracking &amp; Oversight</strong></p><ul><li><p>Maintain and update campaign status trackers for live, launching, and completed initiatives.</p></li><li><p>Monitor regional budget pacing and spend accuracy, identifying anomalies and ensuring alignment with approved Activation Plans.</p></li><li><p>Maintain a comprehensive audit trail, including screenshot documentation as proof of media placements.</p></li><li><p>Track agency deliverables (media plans, performance reports, invoices) and proactively follow up as deadlines approach.</p></li></ul><p><strong>Quality Assurance &amp; Execution Validation</strong></p><ul><li><p>Partner with internal Ad Operations teams to conduct spot checks on live campaigns, ensuring accurate execution.</p></li><li><p>Execute QA and setup validation protocols to confirm agency activations reflect approved targeting, measurement frameworks, and strategic briefs.</p></li><li><p>Escalate discrepancies or concerns to the Manager for agency resolution.</p></li></ul><p><strong>Budget &amp; Financial Support</strong></p><ul><li><p>Log invoices and update budget trackers to reflect actual spend.</p></li><li><p>Support monthly budget reconciliation by comparing agency invoices against platform-reported spend.</p></li><li><p>Maintain organized documentation of insertion orders (IOs), invoices, and financial records.</p></li></ul><p><strong>Agency Coordination</strong></p><ul><li><p>Serve as the first point of contact for routine agency inquiries and requests.</p></li><li><p>Coordinate recurring meetings between the Manager and agency partners, tracking action items through completion.</p></li><li><p>Collect and compile weekly and monthly performance data to support campaign performance reviews.</p></li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li><p>Track delivery of creative assets from internal teams to agency partners.</p></li><li><p>Ensure target account lists are delivered to the agency on schedule.</p></li><li><p>Coordinate campaign timelines across Creative, ABM, and Digital Experience teams to maintain execution alignment.</p></li></ul> <p><strong>Required Qualifications</strong></p><ul><li><p>1–2 years of experience in marketing, campaign coordination, or a related field.</p></li><li><p>Exceptional organizational skills and strong attention to detail.</p></li><li><p>Proficiency in Excel or Google Sheets (including pivot tables and basic formulas).</p></li><li><p>Strong communication skills and comfort working with agency partners.</p></li><li><p>Ability to manage multiple campaigns and deadlines simultaneously.</p></li><li><p>Bachelor’s degree in Marketing, Business, Communications, or a related discipline.</p></li></ul><p><strong>Preferred Qualifications</strong></p><ul><li><p>Exposure to digital advertising platforms (e.g., Google Ads, LinkedIn, display media).</p></li><li><p>Experience in B2B marketing or within the technology industry.</p></li><li><p>Familiarity with project management or workflow tools (e.g., Asana, Smartsheet, Workfront).</p></li><li><p>Experience conducting detailed media execution validation and applying technical QA standards in complex digital media environments.</p></li></ul> <p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are a ... (truncated, view full listing at source)