Manager, Customer Solutions Engineering

<div class="content-intro"><p><strong>About Us </strong></p> <p>dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. </p> <p>As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including Astra Zenica, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. </p> <p>We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:</p> <ul> <li>Reliable, high-quality data is the fuel that propels AI-powered data engineering.
</li> <li>AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve.</li> <li>We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.</li> </ul> <p>dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our <a href="https://www.getdbt.com/about-us/values">values</a>.</p></div><p><strong>About the role:</strong></p> <p>Customer support is on the very front-lines of assisting our dbt Cloud customers and we are looking for a Manager of our Customer Solutions Engineering team who will be the first line of defense for our Enterprise customers. The person will play a pivotal role in impacting dbt Cloud's usage and increase retention by helping users quickly adopt dbt Cloud within their organizations. </p> <p><strong>In this role, you can expect to:</strong></p> <p>- Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers.<br>- Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution.<br>- Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack.<br>- Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience.<br>- Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness.<br>- Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation.<br>- Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction.</p> <p><strong>You are a good fit if you have:</strong></p> <p>- Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment.<br>- A proven track record of building and leading high-performing technical support or engineering teams.<br>- Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions.<br>- Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team.<br>- Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects.</p> <p><strong>You'll have an edge if you have:</strong></p> <p>- Experience with analytics engineering tools and processes.<br>- Familiarity with SQL, including the ability to read, interpret, and write queries.<br>- A proven background in collaborating with engineering and product teams to build scalable solutions f ... (truncated, view full listing at source)