Ops Analyst, Professional Services

<div class="content-intro"><p>Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.</p></div><h3><strong>What is The Role: </strong></h3> <p>We are seeking an Operations Analyst – Professional Services to support the operational and analytical needs of our Professional Services organization. This role will report to Sr Operations Analyst and work closely with the Operations Director, Resource Managers, and cross-functional stakeholders to ensure accurate reporting, strong operational hygiene, and efficient execution across forecasting, resource planning, compliance, and month-end activities.</p> <p>This position is ideal for an early-career professional looking to develop skills in services operations, analytics, and global business support within a fast-paced, international environment.</p> <h3>What you will be doing: </h3> <p><strong>Operations Business Support</strong></p> <ul> <li>Help document, maintain, and improve operational processes and workflows.</li> <li>Maintain analytical reports covering services revenue, bookings,utilization and delivery mix (e.g., partner vs. internal consultants).</li> <li>Support continuous improvement of business reporting processes to align with organizational changes.</li> <li>Provide regular operational analysis to support business objectives and assist with services team enablement session<strong>s</strong> (e.g., compliance processes, global updates, and services attach reporting).</li> <li>Assist with improvements to operational management systems and tools.</li> <li>Assist with reviewing and processing backlog, utilization, and forecast data.</li> <li>PTO coverage for the Sr Ops Analyst</li> </ul> <p><strong>Timecard Utilization Management</strong></p> <ul> <li>Track and follow up on missing timecards for consultants and partners.</li> <li>Monitor submitted but unapproved timecards and coordinate with Delivery Managers, Project Coordinators, or approvers to ensure timely approval.</li> <li>Assist Sr Ops Analyst in reviewing Estimated vs. Actuals by comparing planned billable hours against recorded time.</li> <li>Identify trends or significant variances, summarize findings, and escalate issues where appropriate.</li> <li>Perform weekly checks to ensure required billable and non-billable hours are submitted (adjusted for public holidays).</li> <li>Support weekly utilization reviews and reporting.</li> </ul> <p><strong>Project PSA Operations</strong></p> <ul> <li>Review newly created projects to ensure accurate setup, assignment, and data quality (dates, milestones, region, currency, ownership).</li> <li>Assist with project triage, including assigning projects to the appropriate Delivery Manager or Project Coordinator.</li> <li>Monitor and report on:</li> <ul> <li>Expired projects</li> <li>Projects with zero hours logged</li> <li>Project extensions<br><br></li> </ul> <li>Support PSA contact onboarding, record maintenance, and data accuracy.</li> <li>Verify targets and cost accuracy within PSA systems.</li> </ul> <p><strong>Month-End Billing Support</strong></p> <ul> <li>Assist with pre-month-end and month-end close activities.</li> <li>Audit non-billable milestones to ensure billable time is not incorrectly logged.</li> <li>Support reporting of end-of-month (EOM) and end-of-quarter (EOQ) metrics.<br>Assist with setup and monthly review of Services Credits projects.</li> <li>Review project milestone reports to ensure pla ... (truncated, view full listing at source)