Sr Manager, Billing Product Management

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><h1><strong>Senior Manager, Product Management - </strong><strong><em>Monetization Billing</em></strong></h1> <p><em>Boston, MA</em></p> <p>We’re looking for a <strong>Manager, Product Management </strong>to lead the vision, strategy, and execution of Klaviyo’s monetization and billing platform — with a single goal: make self-service purchasing and invoicing so simple, customers barely notice it happens.</p> <p>You’ll own the <strong>end-to-end customer purchase and upgrade experience</strong>, ensuring it’s frictionless, easy to understand, and built to scale.</p> <p>This role is equal parts product strategy and product execution. You’ll work closely with Customer Success, Engineering, Finance, IT, Pricing Strategy, and Sales to serve the needs of our 100K+ self-service customers.</p> <p><strong>What You’ll Do</strong></p> <ul> <li><strong>Drive innovation in monetization </strong>capabilities by enabling new pricing models and new customer experience with new technologies (e.g., AI Agents).</li> <li>Own the customer self-service purchase experience: <strong>designing intuitive, self-serve checkout experiences that maximize conversion and minimize friction.</strong></li> <li>Collaborate cross-functionally with Engineering, Finance, RevOps, and GTM to ensure accuracy, compliance, and operational efficiency.</li> <li><strong>Collaborate with cross-functional teams across </strong>Engineering, Finance, IT, Pricing Strategy, and Klaivyo Product teams to gather and prioritize requirements, translating them into scalable solutions that deliver exceptional user experiences.</li> <li><strong>Understand our customers' needs</strong>, pain points, and preferences. Use market research and analysis to stay ahead of industry trends.</li> <li><strong>Know the score and score more:</strong> Develop key metrics to track and identify improvements within the customer purchase journey. Use the insights to proactively identify and implement improvements.</li> </ul> <h2><strong>Who You Are</strong></h2> <ul> <li>7+ years of product management experience, including 3+ leading billing, payments, or monetization systems in SaaS or fintech.</li> <li>Analytical and data-driven, with a proven ability to define KPIs and drive measurable outcomes.</li> <li>Hands-on <strong>Stripe expertise</strong> </li> <li>Strong record of designing <strong>customer-first purchase and upgrade experiences</strong>.</li> <li>Strategic thinker who is also willing to roll up their sleeves and get their hands dirty</li> <li>Passionate about leveraging <strong>AI and automation</strong> to remove friction and anticipate customer needs. </li> <ul> <li>You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. </li> </ul> <li>Exceptional communicator and collaborator across technical, design and strategic domains.</li> </ul> <p> </p><div class="conten ... (truncated, view full listing at source)