Product Manager, Assist

Product Manager, Assist ABOUT US - At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Singapore, and Japan. - We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. - Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.  WHAT YOU’LL DO - Ensure Sierra Improves Outcomes Across Every Customer Interaction: Sierra has demonstrated what’s possible with fully autonomous AI agents. You will ensure our platform delivers the same level of impact in interactions handled by human operators - across support, sales, and other frontline teams - strengthening performance across the entire customer journey. - Unify Autonomous and Assisted-Human Experiences: Define how insights, reasoning, and workflows connect across autonomous and assisted conversations. Help design systems that measure, learn from, and improve the full interaction lifecycle. - Innovate in AI-Native Operator Workflows: Discover and define new tools and processes for building agents that work alongside humans. This is a distinct UX and product challenge - embedding AI reasoning, workflow guidance, and action execution into live operational environments. - Solve for Multiple Stakeholders: Balance the needs of frontline operators, operational leaders, and technical teams integrating Sierra into their systems. - Collaborate: Partner closely with engineering, design, data, leadership, and go-to-market teams to define and ship durable platform capabilities. - Advise: Become a trusted and strategic advisor to our customers, working alongside sales and forward-deployed teams to shape how AI improves their real-world operations. - End-to-End Ownership: Drive this product area from concept through execution, operating comfortably in ambiguity and delivering excellent outcomes. WHAT YOU’LL BRING - 0→1 Product Experience: Experience defining and shipping new product surfaces from concept through launch, operating effectively in high ambiguity. - Technical Fluency: Comfort working closely with engineering on APIs, real-time systems, AI-powered functionality, and systems where model output intersects with structured workflows. - Operator-Facing Product Perspective: Experience building workflow-heavy or operator-facing enterprise products. Strong instincts for UX and ergonomics in high-throughput environments. - Platform and Customer Judgment: Ability to deeply understand operational pain points, decide what belongs in core platform versus configuration, and translate challenges into durable product primitives. Comfortable engaging directly with customers. - Clear Communication: Strong written and verbal communication skills, with the ability to articulate complex product decisions to diverse stakeholders, including executives. - Values Alignment and Resilience: Embodies Sierra’s values and thrives in a fast-paced environment, navigating ambiguity with confidence. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessib ... (truncated, view full listing at source)