IT Administrator

<div class="content-intro"><p>Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.</p></div><p><span style="font-weight: 400;">Join Airtable as an IT Administrator and play a pivotal role in delivering high-touch, reliable IT support for our NYC office and remote employees. You'll be the primary point of contact for all things IT, ensuring seamless day-to-day operations and empowering our team to work without disruption. This is a unique opportunity to make a direct impact on employee experience, drive process improvements, and help scale our enterprise technology as we grow.</span></p> <h1><strong>What you'll do</strong></h1> <ul class="mb1"> <li>Deliver responsive, empathetic IT support for in-office and remote Airtable employees</li> <li>Troubleshoot and resolve hardware, software, networking, and A/V issues with precision</li> <li>Install, configure, and maintain laptops, peripherals, and collaboration tools</li> <li>Manage SaaS access requests and administer core tools, including Okta, JAMF, Google Workspace, and security applications</li> <li>Document IT policies, troubleshooting guides, and user instructions to enhance self-service support</li> <li>Identify recurring issues and recommend process or automation improvements (e.g., Tier-0 auto-ticketing)</li> <li>Ensure rapid resolution of IT issues during EST business hours, minimizing downtime for employees and contractors</li> <li>Support and maintain AV systems for conference rooms and hybrid collaboration</li> <li>Collaborate cross-functionally with Workplace, Security, and Engineering teams</li> <li>Maintain accurate asset inventory and ensure compliance with company security and audit standards</li> <li>Provide onsite, hands-on IT support for employees in our NYC (SoHo) office</li> </ul> <h1><strong>Who you are</strong></h1> <ul class="mb1"> <li>Proven experience supporting a fast-paced SaaS company from an internal IT perspective</li> <li>Hands-on ownership of a physical office or site as the primary IT point of contact</li> <li>Deep experience managing endpoints (macOS/Windows), device lifecycle, and MDM platforms</li> <li>Strong understanding of identity and access management (Okta, Google Workspace, SSO, RBAC)</li> <li>Working knowledge of office network infrastructure (Wi-Fi, switching, firewalls, VPN)</li> <li>Experience deploying and supporting AV systems for conference rooms</li> <li>Track record of improving the overall employee IT experience, not just closing tickets</li> <li>Familiarity with ITSM practices, incident management, and process optimization</li> <li>Scripting and AI skills to drive automation and efficiency</li> <li>Reliable, trustworthy, and customer service-oriented</li> <li>Excellent communication skills and ability to work cross-functionally</li> </ul> <p><span style="font-weight: 400;">Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your </span><a href="https://drive.google.com/file/d/1jAj2by1bto5g8Xqn9hWNAwPOMGNd_fM6/view?usp=sharing"><span style="font-weight: 400;">EEO rights as an applicant</span></a><strong>. </strong></p> <p><span style="font-weight: 400;">VEVRAA-Federal Contractor</span></p> <p><span style="font-weight: 400;">If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in a ... (truncated, view full listing at source)