Product Operations Manager

Product Operations Manager ABOUT US: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. ABOUT THE ROLE: As a Product Operations Manager, the work you do is crucial to ensuring seamless collaboration between teams and driving efficiency in product development. You’ll support the product team by streamlining processes, improving communication, and ensuring that new products and features are successful, and also be a liaison between Product and Go to Market Orgs. Your core responsibilities are: - Product enablement: - Steer and surface key insights to help the product team prioritize feature roadmaps. - Represent customer needs across the entire product development process. - Identify opportunities to improve processes and tooling that drive engineering velocity - Launches: - Coordinate end-to-end launch of new features across teams, including product, engineering, marketing, sales and customer support - Drive Early Access Programs to allow teams to build and ship with confidence - Own rollout implementations and run of show across key collaborators - Product & Engineering Excellence : - Use feedback loops to help the product team understand feature iterations or fixes - Build reporting dashboards, agents and quarterly reports to establish rigor in product success - Stakeholder management: - Work with stakeholders to improve decisions-making around feature development. - Act as a liaison between Product, Engineering Design and Go To Market Orgs to streamline decision making - Drive clarity and communication on product priorities and statuses to Notion. WHAT YOU'LL ACHIEVE: - Be an expert in product features and have a robust understanding of what’s in flight for your product team to help them best engage with customer feedback, and cascade product updates to Go To Market teams. - Own launch operations, early access programs, and internal employee testing programs — gathering and translating feedback into actionable pre-launch insights, and ensure a seamless launch to all customers. - Analyze customer insights and user data to identify patterns and insights. Slice + dice bugs and feature requests to understand problems and opportunities, and enable prioritization. - Support eng and product prioritization within each product area (ex: weekly triage meetings w/eng teams, reporting, etc.) — leveraging bug and feature request data. SKILLS YOU'LL NEED TO BRING: - You have at least 4+ years of experience working in product operations, technical program management, project management, or a product ownership role. - You have strong communication skills and can work with both technical and non-technical audiences. - You are able to collaborate effectively with peers and across teams that are located in multiple offices. - You have strong analytical, debugging, and problem-solving skills. - You possess the ability to make decisions with limited data while prioritizing when to collect more information - You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES: - Strong knowledge of Linux, basic scripting, APIs, NoSQL, Nginx, MySQL and similar open source technologies. - Knowledge of and experience using one or more of the following languages - Python, Go, C++ or Java. - Backgroun ... (truncated, view full listing at source)