Customer Success Manager, Mid-Market

The Role CodeSignal is seeking a Mid-Market Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform. In this role, you’ll blend domain expertise, project management, strategic consulting, and customer coaching to guide organizations through implementation, adoption, and long-term success. As a trusted advisor to a fast-growing portfolio of mid-market clients, you’ll play a critical role in helping them maximize value, making Customer Success a key driver of CodeSignal’s overall impact and growth. You can expect to work on the areas outlined below. Implementation & Training Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience. Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success. Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases. Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined. Success Management Build strong, strategic relationships across customer organizations, including with VP-level and senior stakeholders. Act as a trusted advisor, developing champions by combining deep product knowledge, industry context, and business acumen. Deliver ongoing training and new-feature enablement to help customers continually extract value. Lead regular check-ins to track progress toward success metrics, identify risks, and create action plans that drive adoption. Partner with Solutions Engineers and cross-functional teams to design thoughtful solution strategies and translate customer needs into product opportunities. Represent the customer voice internally to inform roadmap direction, positioning, and broader GTM strategy. Conduct structured and impactful customer meetings—including trainings, business reviews, and power-user interviews. Proactively identify issues or blockers and collaborate with internal teams to resolve them quickly and effectively. Role Requirements Must-Have Pacific Standard/Daylight Time working hours 3+ years of Mid-Market Customer Success or Account Management experience at a B2B SaaS company Demonstrated success leading end-to-end implementations and delivering effective end-user training Proven track record of customer retention and account growth A customer-first mindset with the ability to build strong, consultative relationships with stakeholders, including leading Executive Business Reviews (EBRs) A collaborative, empathetic, and solutions-oriented team player Exceptional written and verbal communication skills, including strong presentation capabilities Nice-to-Have Familiarity with technical hiring, talent acquisition, or developer tools Experience managing relationships with engineering leaders or TA/HR stakeholders