Senior Customer Success Manager

<p><strong>The Basics:</strong></p> <p><span class="TextRun SCXW44198853 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW44198853 BCX8">The Senior Customer Success </span><span class="NormalTextRun SCXW44198853 BCX8">Manag</span><span class="NormalTextRun SCXW44198853 BCX8">er is critical to helping customers receive value from their investment in Tanium and to ensure Tanium </span><span class="NormalTextRun SCXW44198853 BCX8">maintains</span><span class="NormalTextRun SCXW44198853 BCX8"> its enviable base of high value loyal customers that rely on Tanium to manage all their endpoints. </span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Aptos",469777842,"Arial",469777843,"Aptos",469777844,"Aptos",201341986,"1",469769226,"Aptos,Arial",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">Operating in a collaborative team environment with other CS</span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">M</span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">s, developers, enterprise services, and sales, CS</span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">M</span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">s</span><span class="NormalTextRun SCXW44198853 BCX8"> </span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">contribute to each customer’s success by </span></span><span class="TextRun SCXW44198853 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">leveraging</span></span><span class="TextRun SCXW44198853 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW44198853 BCX8"> </span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">best </span></span><span class="TextRun SCXW44198853 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">practices and their technical </span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">expertise</span></span><span class="TextRun SCXW44198853 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW44198853 BCX8"> </span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">to ensure adoption</span><span class="NormalTextRun SCXW44198853 BCX8"> </span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">of the</span><span class="NormalTextRun SCXW44198853 BCX8"> </span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">Tanium platform, leading to</span><span class="NormalTextRun SCXW44198853 BCX8"> </span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">renewal</span><span class="NormalTextRun SCXW44198853 BCX8"> </span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">and upsell</span><span class="NormalTextRun SCXW44198853 BCX8"> </span><span class="NormalTextRun SCXW44198853 BCX8" data-ccp-charstyle="normaltextrun">opportunities for their assigned accounts. </span></span><span class="EOP SCXW44198853 BCX8" data-ccp-props="{}"> </span></p> <p><strong>What You'll Do:</strong></p> <ul> <li><span data-contrast="none">Leverage your own technical domain expertise</span><span data-contrast="none"> and internal technical resources, including engineering and product, support center, knowledge bases, and other internal tools to provide the most effective solutions to customer issues</span><span data-ccp-props="{"335559738":4}"> </sp ... (truncated, view full listing at source)