Head of Account Management DACH - (german speaking, berlin based, m/f/x)

<p>Hi there! Thanks for stopping by 👋</p> <p>Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!</p> <p>As a Head of Account Management, you will lead a team of Account- and Key Account Managers who are empowering restaurants to simplify and scale their operations through restaurant technology.</p> <p><iframe src="https://www.youtube.com/embed/jg5hWAaEOvs" width="560" height="314"></iframe></p> <p><strong>** Please note, this role is based in Berlin, Germany **</strong></p> <p> </p> <h3><strong>What you'll be doing: </strong></h3> <ul> <li>Lead the Account and Key Account Management team to drive the retention and growth of our accounts ensuring an exceptional level of customer experience</li> <li>Manage the overall pipeline of new and existing customers joining the platform.</li> <li>Collaborate with the Head of Direct Sales to ensure the handover process from deal to partnership is as smooth and effective as possible.</li> <li>Refine and optimize current processes including all tools used to connect and maintain customer relationships.</li> <li>Hire, coach, and develop a team of high performing Account Managers</li> <li>Develop each team member to increase adoption of the platform and payments across existing customers.</li> <li>Ensuring clear communications between the rest of the sales team - Collaborate with the team to ensure Setup checklists are completed and customers are handed over properly.</li> <li>Continue to grow the customer base through up- and cross selling opportunities by looking at market opportunities and developing our team to effectively provide solutions to our existing customer base.</li> <li>Ensure the team exceeds its monthly MRR and KPI targets.</li> <li>Analyze sales forecasts, call volume and pipelines for overall team and individuals.</li> <li>Develop and hire team members for current and future opportunities.</li> <li>Listen to calls and demonstrations and provide feedback to the team.</li> <li>Creating new strategies to help grow revenue streams for the Account Management team</li> <li>Manage high level deals with large organizations as well as well known brands.</li> </ul> <p> </p> <h3>What you'll bring to the team: </h3> <ul> <li>Extensive experience in a relevant Account Management team leadership role with a bias towards coaching and development to get the best out of people</li> <li>Relevant work experience in an industry like software sales, e-commerce, cloud applications, technology, retail or hospitality, IT solutions, SaaS, or POS.</li> <li>Demonstrated ability to lead a group towards common goals and enable them to deliver results</li> </ul> <p> </p> <h3>What’s in it for you?</h3> <p>Come live the Lightspeed experience...</p> <ul> <li>Ability to do your job in a truly flexible environment;</li> <li>Unlock your potential with our growth program, paving the way for promotions and career advancement;</li> <li>Genuine career opportunities in a company that’s creating new jobs every day;</li> <li>Work in a team big enough for growth but lean enough to make a real impact.</li> </ul> <p>… and enjoy a range of benefits that’ll keep you happy:</p> <ul> <li>Lightspeed share scheme (we are all owners)</li> <li>Health Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health</li> <li>Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform</li> <li>LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn grow</li> <li>Time off to volunteer and give back to your community</li> </ul> <p>….and so much more! </p><div class="content-conclusion"><p><em>To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not d ... (truncated, view full listing at source)