Senior Technical Support Engineer

<div class="content-intro"><h3>About Us</h3> <p>At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.</p> <p>From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.</p></div><p><strong>What are we looking for?</strong></p> <p>We are seeking a highly skilled and motivated Frontline Support Engineer – SentinelOne (Linux / Mac) to join our Endpoint Security team. This role is responsible for managing and resolving complex escalations related to SentinelOne agents deployed on Windows environments. As a Frontline engineer, you will serve as the final escalation point, working closely with frontline support, engineering, and product teams to ensure swift resolution of critical issues.</p> <p><strong>What will you do? </strong></p> <p><strong>Key Responsibilities:</strong></p> <p><strong>Provide advanced technical support for SentinelOne agents installed on Windows endpoints.</strong><strong>Analyse logs, crash dumps, agent behaviour, and OS-level events to diagnose and resolve complex technical problems.</strong><strong>Collaborate with Level 1 2 support teams to handle escalated customer cases.</strong><strong>Replicate, document, and escalate bugs or product limitations to Engineering or Product Management teams.</strong><strong>Assist in root cause analysis (RCA) and develop knowledge base (KB) articles and internal documentation.</strong><strong>Participate in incident response activities and coordinate with InfoSec teams for threat investigation or containment.</strong><strong>Use scripting (PowerShell, Python, etc.) to collect data or automate troubleshooting tasks.</strong><strong>Stay updated on product changes, Windows OS internals, and threat landscape trends.</strong><strong>Provide feedback to improve agent stability, performance, and threat detection on Windows endpoints.</strong></p> <p><strong>What skills and knowledge should you bring?</strong></p> <ul> <li>6+ years in a technical support or Frontline engineering role, preferably in endpoint security or antivirus products.</li> <li>Strong hands-on experience with SentinelOne on Windows platforms.</li> <li>In-depth understanding of Windows internals, including services, drivers, registry, Event Viewer, WMI, and networking.</li> <li>Experience analysing agent logs, forensic artifacts, and endpoint telemetry.</li> <li>Familiarity with EDR, AV, and endpoint hardening best practices.</li> <li>Proficient in PowerShell scripting and basic automation tasks.</li> <li>Knowledge of common malware behaviours, threat hunting, and attack mitigation techniques (MITRE ATTCK framework is a plus).</li> <li>Strong communication and collaboration skills; able to work under pressure with minimal supervision.</li> <li>Experience using support tools like Splunk, Wireshark, Sysinternals.</li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>CISSP</li> <li>CompTIA CySA+ (Cybersecurity Analyst)</li> <li>Certified Ethical Hacker (CEH)</li> </ul> <p><strong>Why Us? India version</strong></p> <p>You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry</p> <ul> <li>Employee stock purchase program and RSU </li> <li>Numerous company-sponsored events including regular happy hours and team-building events</li> <li>Flexible Time Off.</li> <li>Flexible Paid Sick Days.</li> <li>Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) </li> <li>Gym membership/sports gears by Cultfit.</li> <li>Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audio ... (truncated, view full listing at source)