Staff Customer Success Manager, Enterprise (German Speaker)

<div class="content-intro"><h3>About Us</h3> <p>At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.</p> <p>From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.</p></div><h3><strong>What are we looking for?</strong></h3> <p class="" data-start="543" data-end="662"><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">Are you passionate about creating exceptional customer experiences and building lasting relationships?</span> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">SentinelOne is expanding its world-class Customer Success team and seeking a relationship-driven professional with a technical orientation to manage our high-value Enterprise Customers ($500k+ ACV).</span>​</p> <p class="" data-start="664" data-end="783">In this role, you’ll be the strategic partner our customers rely on - navigating complex challenges, creating impactful outcomes, and ensuring mutual success. If you're excited to work with cutting-edge technology, alongside a fun and collaborative team, we invite you to help our customers achieve unparalleled success.</p> <h3>What will you do?</h3> <ul> <li data-start="815" data-end="854"><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">Manage post-sales relationships with a portfolio of 5-15 of our largest customers, serving as their advocate within SentinelOne.</span></li> <li data-start="857" data-end="896"><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">Collaborate with internal service teams and customers to establish critical goals, onboarding plans, and define success criteria.</span></li> <li data-start="899" data-end="938"><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">Drive product adoption among key customer stakeholders.</span></li> <li data-start="941" data-end="980"><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">Engage in tailored customer interactions, including weekly meetings, health checks, Quarterly Business Reviews (QBRs), and roadmap discussions.</span></li> <li data-start="983" data-end="1022"><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">Proactively identify and address obstacles to customer success and retention using our Customer Success platform and health indicators.</span></li> <li data-start="1025" data-end="1064"><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">Maintain comprehensive records of customer engagement and status within the Customer Success platform for visibility and tracking.</span></li> <li data-start="1067" data-end="1152"><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">Travel 1 to 3 times per quarter as needed.</span></li> <li data-start="1067" data-end="1152"><span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out"><strong>Work remotely from your home office in Germany</strong>.</span></li> </ul> <h3><strong>What skills and knowledge should you bring?</strong></h3> <ul> <li data-start="205" data-end="322">Full professional fluency in both <strong>German and English</strong>, enabling you to connect seamlessly with a global customer base.</li ... (truncated, view full listing at source)