Coordinator, Corporate Insurance Claims

<p><strong>Coordinator, Corporate Insurance Claims </strong></p> <p><strong>About Carvana<br></strong>At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. </p> <p>Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. </p> <p>Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the <a href="https://www.youtube.com/watch?v=93pa9NmlrYcfeature=youtu.be">people that already do</a>. </p> <p><strong>About the team and position <br></strong>The Corporate Insurance Claims Coordinator is responsible for the intake, review and handling of auto, liability and property claims from inception to closure. This role will be responsible for reporting covered losses and liability claims to Carvana’s Third Party Administrator (“TPA”) and other responsible insurance carriers. The Corporate Insurance Claims Coordinator must maintain regular communication with Carvana’s operational teams to ensure timeliness of incident reporting and to collect other necessary details required to investigate claims, such as employee statements, pictures, police reports, other party contact information, etc. This role will act as the single point of contact for carrier and TPA adjusters, and anyone else involved in the claim in order to proactively provide updates and information to ensure the claim progresses and is handled appropriately. The role will also partner with Safety to assist with incident investigations where necessary. Incidents and claims are reported, tracked and managed within Carvana’s Risk Management Information System (“RMIS”). The Corporate Insurance Claims Coordinator will be responsible to follow a regular schedule for claim follow up and documenting claim progress and settlements within the RMIS. In addition to the claim handling responsibilities of this role, the Corporate Insurance Claims Coordinator may be assigned special projects, as well as contribute ideas to process and system enhancements in an effort to promote the success of the Corporate Insurance Team and Carvana. </p> <p>The Corporate Insurance Claims Coordinator reports directly to the Corporate Insurance Sr. Specialist within the Corporate Insurance Department. This role will focus on coverages and losses involving Carvana’s owned commercial fleet vehicles, auto liability and other property and general liability claims that may arise.</p> <p><strong>This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.</strong></p> <p><strong>What you’ll be doing </strong></p> <ul> <li>Receive reports of incidents from both internal and external sources and ensure timely claim reporting to insurance carriers and TPA. </li> <li>Investigate and maintains both internal and carrier reported claims to ensure timely and appropriate resolution and closure.</li> <li>Verify policy coverages and independently makes determination to self-insure vs. carrier insured claims. </li> <li>Secure and organize pertinent information collected during incident reporting and incident investigation and fully documents claim handling progress within RMIS. </li ... (truncated, view full listing at source)