Senior Strategic Operations Lead - Charter

<p>Mercury is pursuing a bank charter: one of the most ambitious and consequential initiatives in the company’s history. We’re looking for a Sr. Program Manager to serve as the operational backbone of this effort, working directly alongside the Bank Management Team.</p> <p>This is a high-visibility, high-impact role for someone who combines rigor and high-quality execution with the speed and scrappiness of a startup. You’ll own the day-to-day operating rhythm of Mercury’s charter pursuit, build the systems that give leadership visibility into how the program is actually operating, and drive execution across every cross-functional workstream. You’ll be a true thought partner to the team not just executing on their priorities, but helping shape them.</p> <p>If you’re a problem seeker who thrives in ambiguity, creates structure where none exists, and holds a relentlessly high quality bar, this role is for you.</p> <p><em>*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.</em></p> <h3><strong>What You’ll Do</strong></h3> <p><strong>Program Management Execution</strong></p> <ul> <li>Own day-to-day program management for Mercury’s bank charter initiative: set roadmaps, track milestones, sequence work, and drive accountability across a broad set of cross-functional stakeholders</li> <li>Build and run the operating rhythm of the charter program – ensuring teams move at high velocity with clarity on priorities, owners, and timelines</li> <li>Drive execution across cross-functional workstreams, translating strategy into action and ensuring follow-through on key decisions</li> <li>Surface risks early and clear blockers quickly – you’ll always know where things stand, what’s at risk, and what needs to escalate</li> <li>Scope and run special projects within the broader charter effort – from readiness workstreams to operational build-outs</li> </ul> <p><strong>Reporting, Metrics Visibility</strong></p> <ul> <li>Build and maintain systems for performance tracking, metrics reporting, and ongoing visibility into how the charter program is operating</li> <li>Prepare executive status updates, board materials, and investor-grade presentations</li> <li>Drive disciplined reporting cadences – ensure clarity, alignment, and transparency across all charter workstreams without introducing bureaucracy </li> </ul> <p><strong>Leadership Support Stakeholder Management</strong></p> <ul> <li>Act as a thought partner to the bank management team </li> <li>Run leadership meetings: prepare agendas, capture decisions and action items, and drive follow-through</li> <li>Liaise with external consultants and outside counsel to ensure subject matter expertise is brought in at the right time and integrated effectively</li> </ul> <p><strong>Culture Team Operations</strong></p> <ul> <li>Own cultural programs and initiatives that support the Charter team’s cohesion and momentum: onsites, company meeting content, pulse surveys</li> <li>Be a driver of Mercury’s overall bank readiness – ensuring the organization is prepared across people, process, and technology</li> <li>Design AI-enabled workflows and internal systems that support scale and reduce manual/operational work</li> </ul> <h3><strong>What We’re Looking For</strong></h3> <ul> <li>7-10+ years of experience in strategy, consulting, chief of staff type role, program/project management, with exposure to regulated industries (ideally banking or fintech)</li> <li>Strong cross-functional partnership skills with a proven ability to influence without authority. You create accountability with people who don’t report to you and drive alignment across teams</li> <li>Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments. You’re a bridge builder who connects strategy to execution</li> <li>A problem seeker comfortable with ambiguity and skilled at creating structure where none exists</li> <li>A “ge ... (truncated, view full listing at source)