Customer Success Manager

The Role As a Customer Success Manager, you are the primary owner of the customer relationship and the main advocate for your customers within ThoughtSpot. You will guide a portfolio of customers through their entire journey, from onboarding to renewal, ensuring they are continuously realizing value from our platform. Your goal is to transform customers into lifelong advocates by deeply understanding their business objectives and helping them achieve success. Location: Germany (Remote) What You’ll Do: Build Lasting Relationships: Own and nurture relationships across a portfolio of customers, establishing yourself as their trusted partner and primary point of contact. Drive Value & Adoption: Proactively guide customers to achieve their business goals by defining success criteria, identifying impactful use cases, and driving broad user adoption. Manage the Customer Lifecycle: Seamlessly manage the post-sale journey, including onboarding, regular business reviews, and renewal planning, to ensure a positive experience and minimize churn. Identify Growth Opportunities: Act as the eyes and ears of the customer, identifying opportunities for expansion (upsell/cross-sell) and collaborating closely with your Sales counterparts. Be the Customer's Quarterback: Coordinate internal resources across Support, Services, and Product to meet customer needs and manage escalations effectively. What You Bring: Customer Obsessed & Empathetic: You have a genuine passion for helping customers succeed and a natural ability to listen and understand their unique challenges and goals. Proactive & Results-Oriented: You don’t wait for customers to come to you. You anticipate their needs and are relentlessly focused on driving measurable outcomes. A Natural Communicator: You build rapport easily and can clearly articulate complex technical concepts to both business and technical audiences. Collaborative & Resourceful: You are a team player who knows how to navigate an organization and marshal the right resources to find solutions for your customers. Curious & Adaptable: You have a passion for technology and are eager to learn about our product, our industry, and your customers' domains in a fast-paced environment. Qualifications: 3+ years of experience in Customer Success, Account Management, or a related client-facing role. Strong understanding of the BI and data analytics landscape. A basic understanding of SQL or data modeling principles is a plus. Proven ability to manage a portfolio of customers, with a track record of driving adoption and securing renewals. Excellent presentation and communication skills. #LI-JV2 #LI-Remote Mandatory and Required Skills for All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to: Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality. Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality. Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions. Write effective prompts to get the most accurate and creative results from AI tools. Spotters are expected to exemplify these key traits and AI Mindset: Curiosity in exploring new AI tools Adaptability to quickly learn and implement new, emerging AI technologies Critical thinking to know when to identify when AI should be used versus when human judgement is necessary This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot. AI Mindset for All Spotters At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work. All Spotters are expected to experiment with ThoughtS ... (truncated, view full listing at source)