Senior Manager, GTM Transformation – Global GTM Transformation

<p>The Global GTM Transformation &amp; M&amp;A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As ServiceNow continues to scale organically and through acquisitions, we are seeking a Senior Manager, GTM Transformation who can balance strategic thinking with hands-on execution.</p><p><br> This role blends strategic leadership with hands-on execution and serves as a trusted partner to executive leadership within GTM Sales.</p><p><strong>Key Responsibilities</strong><br> <strong>GTM Strategy:</strong></p><ul><li>Translate executive strategy into clearly scoped programs, workplans, and success metrics.</li><li>Conduct research, data analysis, and executive-ready synthesis on GTM performance, market trends, and sales effectiveness.</li><li>Support strategic initiative owners with modeling, benchmarking, and business case development that inform leadership decisions</li></ul><p><strong>GTM Operational Execution</strong></p><ul><li>Lead assigned workstreams for GTM integration of acquired SaaS businesses under the direction of senior leadership.</li><li>Develop and maintain GTM operating artifacts such as playbooks, process documentation, templates, and dashboards that drive consistency and performance across regions and functions.</li><li>Collaborate closely with GTM Ops, Finance, Product, Analytics, and Enablement to drive priorities and deliverables.</li><li>Support rollout and adoption of new GTM processes, tools, and AI-enabled workflows.</li></ul><p><strong>Stakeholder Engagement &amp; Leadership Exposure</strong></p><ul><li>Partner with senior GTM leaders to ensure high-quality deliverables and insights that influence major decisions.</li><li>Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives</li><li>Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team</li></ul> <p><strong>To be successful in this role you have:</strong></p><ul><li>7+ years of experience in GTM strategy, or enterprise SaaS environments (combination preferred)</li><li>Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption</li><li>Experienced in delivering AI-powered programs from concept through scale, with measurable business impact</li><li>Strong analytical and problem-solving skills, including experience working with large datasets and building business models</li><li>Excellent communication skills; able to develop executive-ready materials and influence at all levels.</li><li>High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments.</li><li>Collaborative mindset and ability to lead through influence across teams and functions.</li><li>Bachelor’s degree required; MBA or advanced degree a plus.</li><li>Location: Remote / flexible</li></ul><p>&#xa0;</p><p>FD21</p><p>For positions in this location, we offer a base pay of $193,000 - $337,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.</p> <p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending o ... (truncated, view full listing at source)