Partners Customer Success Manager, LATAM

<p>The Partners Customer Success Manager (CSM) for LATAM is the primary execution and coordination layer ensuring successful onboarding, operational delivery, and long-term success for customers within our regional partner ecosystem. You will serve as the critical bridge across Navan’s Global Launch and CSM teams, external Partner Account Managers, and Product/Engineering to align delivery plans and advocate for regional requirements. By navigating complex interactions with partner technical teams and customer stakeholders in Travel, Finance, and HR, you ensure partner-led engagements are consistent, efficient, and drive maximum value realization.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Coordinate the end-to-end onboarding journey for LATAM partner-supported customers, aligning Navan Launch Managers and partner implementation teams on scope, ownership, and risk mitigation.</li> <li>Partner with Global Enterprise CSMs to monitor account health, lead operational check-ins, and ensure partner delivery execution aligns with long-term customer success plans.</li> <li>Serve as the primary Navan operational point of contact for LATAM partners, streamlining communication flows and providing structured feedback to Partnership Managers to optimize performance.</li> <li>Act as the "voice of the region" by consolidating feedback on LATAM-specific workflows and compliance needs to influence Navan’s Product and Engineering roadmaps.</li> <li>Refine partner-led implementation playbooks and standardized processes to increase operational efficiency and ensure a friction-free customer experience globally.</li> <li>Further Navan’s growth by bridging the gap between internal teams and regional partners, enabling scalable expansion in LATAM while maintaining the world-class delivery standards that drive global retention.</li> </ul> <p><strong>What We’re Looking For</strong></p> <ul> <li>5+ years of experience in Enterprise Customer Success, Implementation, or Partner Delivery roles</li> <li>Experience in the corporate travel industry is a must</li> <li>Excellent communication skills in English, Spanish and Portuguese</li> <li>Experience working in multi-party environments involving external partners or vendors</li> <li>Strong project management skills with the ability to manage complex onboarding cycles</li> <li>Proven ability to navigate executive stakeholders and cross-functional teams</li> <li>Strong analytical and structured problem-solving capabilities</li> <li>Comfortable working across time zones in a global organization</li> </ul>