Technical Program Manager, Global Services

<div class="content-intro"><p>Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.</p></div><h3><strong>What is The Role</strong></h3> <p>The <strong>Practice Development</strong> team is the engineering engine behind Elastic Services. We build the mechanisms, technical assets, packaged offerings, and tools that empower our sellers consultants to deliver consistent, high-value outcomes for customers worldwide.</p> <p>We are looking for a <strong>Technical Program Manager (TPM)</strong> to serve as the operational heartbeat of our Practice Development function. You will not just track tasks; you will drive the <strong>adoption ecosystem</strong>.</p> <p>In this role, you will manage the lifecycle of our intellectual property—from the moment a consultant requests a new asset (Intake), through its creation (Prioritization Development), to its rollout to the field (Communications Change Management). Your ultimate goal is to ensure that our global team is using the best, most current standards to solve customer problems.</p> <p>We are not looking for a traditional project manager who primarily manages schedules and tickets. We are looking for a technical operator who can run our Practice Development engine like a software product team.</p> <h3><strong>What You Will Be Doing</strong></h3> <p><strong>Program Management Intake Optimization</strong></p> <ul> <li><strong>Manage the Backlog:</strong> Own the intake process for new asset requests (e.g., migration scripts, architecture templates, delivery guides) coming from the field.</li> <li><strong>Prioritization:</strong> Facilitate prioritization frameworks (e.g., RICE, WSJF) to ensure the Practice Development engineers are working on the highest-impact initiatives. Use usage data (e.g., from GitHub traffic, internal portal downloads, or telemetry) to guide future investment. You will tell the story of where we should double down and what we should deprecate.</li> <li><strong>Technical Literacy:</strong> You don’t need to be a Principal Architect, but you must be fluent in the stack. You will be the first line of defense in evaluating "Field Intake" proposals—distinguishing between niche "one-off" ideas and scalable global assets.</li> </ul> <h4><strong>Change Management Adoption</strong></h4> <ul> <li><strong>From "Built" to "Used":</strong> It is not enough to ship a tool; you must drive its usage. Design internal marketing and enablement campaigns to ensure our global teams are aware of and using new assets.</li> <li><strong>Feedback Loops:</strong> Create structural mechanisms to gather feedback from consultants on existing assets to drive continuous improvement.</li> </ul> <h4><strong>Community Building Knowledge Sharing</strong></h4> <ul> <li><strong>Community Driver:</strong> Organize and energize our specialization Guilds (e.g., Observability, Security, Search, AI, Migration, Sales, Delivery). You will facilitate technical deep dives, ensure meetings have deep value (not just status checks), and drive Guild leaders to produce tangible outcomes.</li> <li><strong>Knowledge Harvesting:</strong> Identify "pockets of brilliance" in the field—custom solutions built by consultants—and program manage the process of turning them into official, supported global assets.</li> <li><strong>Silo-Busting: </strong>Facilitate collaboration and integration between the Services teams, Solutions Architects (Pre-sales), Customer ... (truncated, view full listing at source)