Account Manager - NA (Mid Tier)

<p>The ideal candidate has Saas sales experience with a terrific reputation for over achieving quota by growing revenues in existing customers. A self - starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. They should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can-do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. Experience in proactively growing customer relationships while being curious to understand the client's business.</p><p>Role Requirement:</p><p>● Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention.</p><p>● Identify new business opportunities within the portfolio of accounts and generate sales leads to achieve revenue targets</p><p>● Build and manage a sales pipeline, including forecasting and reporting on sales metrics</p><p>● Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities</p><p>● Work closely with cross-functional teams, including product, marketing, and customer success, to ensure customer needs are met and exceeded</p><p>● Collaborate with customers to understand their business needs and provide solutions that meet their requirements</p><p>● Stay up-to-date with industry trends, market developments, and competitor activities, and provide insights to the team</p><p>● Open to an in-office role based in Chennai in regional shifts</p> <p>● 1-4 years of experience in Saas sales (farming / account management)</p><p>● Proven track record of establishing themselves as a strategic trusted advisor to clients</p><p>● Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels</p><p>● Very Strong written and verbal presentation/communication skills (ESSENTIAL)</p><p>● Self-starter who can own ongoing account management of both large and small clients</p><p>● Ability to report and share client’s status on a timely/pre-defined interval</p><p>● Bachelor's Degree</p> <div sr-tagline=""></div><p>At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. <strong>Fresh vision. Real impact. Come build it with us.</strong></p>