NOC Engineer

<p>As a <strong>NOC Engineer</strong>, you will play a vital role in ensuring the health, stability, and uptime of our production systems. This is a hands-on, operational role requiring a deep understanding of system administration, networking, and incident response. You’ll act as the first line of defense during outages and performance issues, with responsibility for real-time monitoring, troubleshooting, and driving incident resolution in a 24/7 environment. If you enjoy working with infrastructure at scale and thrive in fast-paced environments, this is the role for you.</p><p><strong>Roles &amp; Responsibilities</strong></p><ul><li>Monitor production systems and applications to ensure consistent uptime, performance, and availability</li><li>Respond to and manage incidents, alerts, and outages in real time, coordinating appropriate responses</li><li>Conduct root cause analysis (RCA) and implement corrective and preventive actions</li><li>Troubleshoot system, application, and network issues escalated by monitoring systems or support teams</li><li>Participate in 24/7 shift rotations, including weekends and holidays, to ensure continuous support</li><li>Collaborate with engineering and product teams to improve observability and monitoring frameworks</li><li>Develop and update SOPs, runbooks, and internal knowledge bases to ensure process consistency</li><li>Maintain compliance with internal security, audit, and operational standards</li><li>Recommend and implement automation and monitoring improvements to increase efficiency and reduce incident frequency</li><li>Engage in post-incident reviews and help drive blameless postmortems and process improvement initiatives</li></ul> <ul><li>2-4&#xa0;years of hands-on experience in Linux/Unix systems administration and network troubleshooting</li><li>Solid grasp of internet and network protocols: DNS, DHCP, TCP/IP, NTP, SMTP, VPNs, HTTPS, TLS, IPSec</li><li>Experience monitoring and managing applications like Apache, Tomcat, MySQL</li><li>Proficient in scripting using Shell, Python, or Ruby for automation</li><li>Experience with monitoring/logging tools such as Nagios, Datadog, New Relic, ELK, Splunk, or Sumo Logic</li><li>Familiarity with incident management platforms like PagerDuty, JIRA, or ServiceNow</li><li>Basic knowledge of web technologies including HTML, CSS, JavaScript, and backend fundamentals</li><li>Experience with public cloud platforms (preferably AWS)</li><li>Hands-on experience with Docker and Kubernetes</li><li>Working knowledge of CI/CD pipelines and tools like Jenkins</li><li>Familiarity with Infrastructure-as-Code using Terraform</li><li>Excellent communication skills and ability to work with cross-functional teams including DevOps, SRE, and Security</li></ul><p><strong>Skills Inventory</strong></p><ul><li><strong>Production Monitoring</strong>: Real-time infrastructure and application monitoring for uptime and performance</li><li><strong>Incident Response</strong>: Timely identification, escalation, and resolution of production issues</li><li><strong>Root Cause Analysis</strong>: Investigation and documentation of service-impacting events</li><li><strong>Linux/Unix Administration</strong>: Deep expertise in managing server environments</li><li><strong>Networking Fundamentals</strong>: Strong understanding of protocols like DNS, DHCP, TCP/IP, VPN</li><li><strong>Scripting &amp; Automation</strong>: Writing scripts in Shell/Python/Ruby to automate tasks</li><li><strong>Monitoring &amp; Logging Tools</strong>: Hands-on use of tools like Datadog, ELK, Nagios, Splunk</li><li><strong>Cloud Infrastructure</strong>: Working with AWS or equivalent public cloud platforms</li><li><strong>Containers &amp; Orchestration</strong>: Knowledge of Docker and Kubernetes</li><li><strong>CI/CD &amp; DevOps</strong>: Familiarity with Jenkins and deployment pipelines</li><li><strong>Infrastructure as Code</strong>: Basic experience using Terraform</li><li><strong>Collaboration</strong>: ... (truncated, view full listing at source)