Senior Manager, Technical Account Management

Senior Manager, Technical Account Management 1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Technical Account Management (TAM) organization plays a critical role in helping customers realize sustained, compounding value from 1Password by acting as trusted technical advisors throughout the customer lifecycle. As Senior Manager, Technical Account Management, you will lead multiple customer-facing technical teams, including Technical Account Managers and Solutions Architects, responsible for driving customer outcomes, deep technical adoption, and long-term success across segments. You will operate as a senior people leader, organizational architect, and strategic partner to cross-functional leaders. This role has expanded scope and influence, with ownership over team strategy, execution standards, capacity planning, and cross-functional alignment. You will shape how technical post-sale engagement scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust. You will partner closely with senior leaders in Implementation and Onboarding, Customer Success, Sales, Support, and Product to ensure customers receive cohesive, high-impact technical guidance and advocacy. This role blends senior people leadership, technical depth, operational excellence, and strategic thinking. Adaptability, systems thinking, strong executive presence, and a high bar for talent development will be key to success. This is a remote opportunity within the US. What we're looking for: Experience & Background - 8+ years of experience in post-sale SaaS roles such as Technical Account Management, Solutions Engineering, Customer Success, or Support Engineering - 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions - Proven experience leading both IC technical teams and specialized technical roles (e.g., TAMS, Solutions Architects, Engineers, or equivalent) - Track record of successfully supporting customers across segments in complex, security-focused technical environments - Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions - Strong familiarity with security, identity, or IT administration domains strongly preferred - Bonus: Hands-on experience with 1Password or another password manager Leadership & Team Development - Demonstrated ability to build, scale, and lead multi-layered, high-performing technical teams - Experienced in managing managers and senior ICs, including succession planning and leadership devel ... (truncated, view full listing at source)