Director, Technical Program Management

<div class="content-intro"><h2 data-pm-slice="1 1 []">About Crunchyroll</h2> <p>Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.</p> <p>Join our team, and help us shape the future of anime!</p></div><p data-pm-slice="1 1 []">We are looking for a Director, Technical Program Management with a passion for leading other program managers, improving how complex work gets done, and driving revenue‑critical programs across Crunchyroll.</p> <p>This highly visible leadership role sits in Engineering: Technical Program Management and is the TPM leader for the Service Monetization portfolio, partnering closely with Product, Engineering, Design, Data, CX, Finance, Legal, and Marketing.</p> <p>You will:</p> <ul> <li> <p>Own the end‑to‑end TPM strategy and operating model for Service Monetization across the areas listed above.</p> </li> <li> <p>Lead and develop a team of Technical Program Managers supporting this portfolio, while directly sponsoring the most critical cross‑functional initiatives.</p> </li> <li> <p>Improve time‑to‑market and launch predictability by enforcing rigor in planning, scope and change control, decision making, and stakeholder alignment across functions.</p> </li> </ul> <p>While the primary focus is Service Monetization, this role will also support other Product initiatives across various Engineering pillars.</p> <h2>Key Responsibilities</h2> <ul> <li><strong>Leading portfolio planning and governance</strong> <ul> <li>Drive quarterly and annual planning for Service Monetization teams, aligning to business objectives.</li> <li>Maintain an integrated program roadmap and timelines, including rollout strategies and Go/No‑Go plans for major launches and migrations.</li> </ul> </li> <li><strong>Scaling execution quality</strong> <ul> <li>Promote and evolve Technical Program processes to enable closer synchronization between TPM, Engineering, Product Management, Product Design, and other company lines of business.</li> <li>Maintain standardized program artifacts and expectations for TPMs: program dashboards, timelines, risk registers, change logs, communication plans, and rollout playbooks.</li> <li>Tackle known execution pain points, including examples like mid‑quarter injections, late scope growth, and unclear ownership, by strengthening intake, change management, and decision rights across the portfolio.</li> </ul> </li> <li><strong>Leading people and developing leaders</strong> <ul> <li>Hire, manage, and mentor a team of Technical Program Managers supporting Service Monetization initiatives, building a bench of program leaders who can run complex cross‑team efforts end‑to‑end.</li> <li>Provide coaching on program design, stakeholder management, communication, and risk management to raise the overall TPM bar across the organization.</li> </ul> </li> <li><strong>Driving cross‑functional alignment and communication</strong> <ul> <li>Set and enforce communication standards: program dashboards, bi‑weekly rollups, Slack updates, and program reviews that keep executives and stakeholders aligned without surprises.</li> <li>Partner with Product and Engineering leads in Service Monetization to ensure every major initiative has a clear owner, decision forum, and escalation path from inception through launch.</li> <li>Remain hands‑on as a lead TPM for a subset of the most strategic or at‑risk programs in the portfolio.</li> </ul> </li> <li><strong>Managing risk, quality, and outcomes</strong> <ul> <li>Proactively identify and mitigate program risks, remove blockers, and escalate early when decisions or trade‑offs are needed.</li> <li>Ensure TPMs are tracking and reporting on ... (truncated, view full listing at source)