Account Specialist, Growth

Account Specialist, Growth 1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Account Specialist, Growth is a crucial part of our sales cycle, responsible for ensuring the success and satisfaction of our high-volume transactional customers. This position plays a vital role in articulating the value of 1Password to customers and prospects, assisting, and creating strong relationships with our inbound clients and matching our product with the customers needs. Additionally, this role helps with driving value for our customers and provides best practice guidance on using the platform, ultimately leading to expanding our current and new customer base. This role requires a proactive and customer-focused individual with a passion for technology and a commitment to delivering world-class customer experiences with new and existing customers. This is designated as an in-office role. You are expected to work from 1Password’s downtown Toronto/Austin office on a full-time basis (3-5 days/week). Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment - Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc) - Ability to thrive in a fast-paced environment and adapt to changing priorities and demands. - Create and deliver compelling sales presentations to prospective clients to achieve sales goals. - Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way - Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat) - Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner - Strong interpersonal skills with a demonstrated ability in building customer relationships - Preferred: Experience with 1Password or other password managers - Preferred: Experience with Salesforce, Gainsight etc. or related What you can expect: - Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions. - Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.). - Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accu ... (truncated, view full listing at source)