Senior Service Desk Systems Administrator

<div class="content-intro"><p>Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.</p></div><h3>ABOUT THE TEAM</h3> <p>We are looking for a highly motivated individual to join our Enterprise IT Operations team in Costa Mesa, CA. Our team strives for an exceptional end user experience and a culture of excellence and continuous improvement. This position will support key day-to-day processes such as technical support for software and hardware, imaging and configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. This role will be primary support to our Lexington, MA office and surrounding locations.</p> <h3>ABOUT THE JOB</h3> <ul> <li>Provide primary on-site and remote technical support for software and hardware.</li> <li>Handle tickets in Jira Service Management system.</li> <li>Support Video Conferencing for on-site VIP events.</li> <li>License administration of end user software including but not limited to Adobe, Lucid, etc.</li> <li>Identify persistent problems and recurring failures for root cause analysis.</li> <li>Manage and support Windows, Linux and Mac OS.</li> <li>Understanding and experience with VDI, Azure, AWS, Parallels, Ubuntu, NixOS, and RHEL</li> <li>Responsible for deploying, recovering, maintaining and tracking of IT hardware.</li> <li>Assist with on-going operational improvements and enforce changes.</li> <li>Participate in or lead projects as assigned.</li> <li>Participate in a weekly on-call rotation.</li> <li>Travel to our offices in the North East region as needed, specifically the offices in the Greater Boston area.</li> <li>Identify and document knowledge articles and SOPs for end users and internal IT.</li> </ul> <h3>REQUIRED QUALIFICATIONS</h3> <ul> <li>At least 7 years of experience in a senior service desk, system admin, or lead technical role</li> <li>Excellent communication skills, both written and verbal.</li> <li>Ability to work independently and as part of a team.</li> <li>Extremely detailed oriented.</li> <li>Excellent customer service.</li> <li>Strong analytical and problem-solving skills.</li> <li>Experience with ticketing systems and managing a ticket queue.</li> <li>Experience supporting IT systems, networks and related technologies.</li> <li>Experience with endpoint management tools (SCCM, Jamf, Workspace One, etc.).</li> <li>Excellent knowledge of PC and Apple hardware.</li> </ul> <h3><strong>Preferred Qualifications</strong></h3> <ul> <li>Prior experience using and/or administering JIRA Service Management or similar ITSM tools.</li> <li>Experience with documentation platforms (Confluence, Quip, OneNote, SharePoint).</li> <li>Experience with Zoom and related video conferencing hardware.</li> <li>Experience with Okta or other similar IAM tools.</li> <li>Experience in a Zero Trust / BeyondCorp environment.</li> <li>Familiarity with Government systems access (CAC)</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">US Salary Range</div><div class="pay-range"><span>$98,000</span><span class="divider"></span><span>$130,000 USD</span></div></div></div><div class="content-conclusion"><p><span data-contrast="auto">The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base ... (truncated, view full listing at source)