Growth Associate

Growth Associate ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers. We’ve expanded to 100 employees in under two years, backed by a high-energy, in-office culture across our NYC headquarters and Santa Barbara office. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement. We’re serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact. ABOUT THE ROLE We’re hiring a Growth Associate to help scale the operational backbone of Avoca’s growth engine, with a primary focus on partnerships. This role is responsible for owning and improving the processes that keep partner programs running smoothly — from onboarding and enablement to system accuracy and cross-team coordination. You will work closely with Partnerships, Revenue Operations, Sales, and Marketing to ensure programs operate with clarity, structure, and reliability. As you build mastery over the operational foundation, you will stretch upward into campaign execution and partner activation initiatives. This is an ideal role for someone who enjoys bringing order to complexity, naturally identifies ways to streamline processes, and wants meaningful ownership in a fast-moving, high-growth environment. WHAT YOU’LL DO - Own the operational backbone of partner programs, including onboarding workflows, approvals, and ongoing coordination - Maintain accurate internal systems of record for partners, campaigns, and lifecycle stages - Build and continuously improve repeatable processes that increase efficiency and reduce manual work - Support partner enablement by preparing materials, documentation, and internal resources - Coordinate scheduling, communications, and logistics across internal teams and external partners - Assist with referral tracking, attribution accuracy, and CRM data hygiene in collaboration with RevOps - Stretch into campaign execution and activation initiatives such as webinars, newsletters, and partner programs as capacity grows WHAT YOU’LL BRING - 1–4 years of experience in operations, growth, program coordination, marketing operations, or similar roles in fast-paced environments - Strong organizational skills and exceptional attention to detail - Comfort working with CRMs (HubSpot preferred), spreadsheets, and documentation tools - A natural inclination toward process improvement and systems thinking - Clear written and verbal communication skills - Ability to manage multiple workflows simultaneously without losing accuracy - Comfort operating in evolving, high-ownership environments WHO YOU ARE - Highly organized and naturally structured in how you approach work - Proactive in identifying inefficiencies and proposing improvements - Reliable, consistent, and detail-driven - Collaborative and communicative across teams - Energized by ownership and visible impact - Excited to work in person full-time from our NYC office (non-negotiable) WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.