AI Advantage Director – EMEA | Global Marquee

<p><strong>What you get to do in this role:</strong></p><p>This is a rare opportunity to be part of a hand-selected global team doing the most consequential AI transformation work in the industry. As the AI Advantage Director for EMEA, you will work directly with&#xa0;CxOs&#xa0;and their teams at ServiceNow's most strategic Marquee accounts, taking them from vision to roadmap to execution in weeks, not quarters. You will combine strategic consulting&#xa0;expertise&#xa0;with deep platform conviction to help customers turn AI ambition into solutions that deliver measurable, scalable business outcomes.&#xa0;&#xa0;</p><p><strong>Key Responsibilities&#xa0;</strong></p><p><strong>Engagement Leadership&#xa0;</strong></p><ul><li><p>Manage the AI Advantage pipeline of Marquee accounts in EMEA, owning the full engagement lifecycle from&#xa0;initial&#xa0;executive alignment through solution delivery within the program timeline and charter.&#xa0;</p></li></ul><ul><li><p>Qualify and&#xa0;maintain&#xa0;true CxO sponsorship for every engagement. Given the limited number of engagements we run, securing the right top-down commitment before we begin is as important as the work itself.&#xa0;</p></li></ul><ul><li><p>Work with customers to surface their most important business challenges, separate&#xa0;signal&#xa0;from noise at the executive level, and prioritize high-value AI use cases with a bias toward action.&#xa0;</p></li></ul><ul><li><p>Create the case for change. Lead from the front, helping the team develop the assets, executive narrative, demo, and value story that&#xa0;showcases&#xa0;the full power of the ServiceNow platform in the customer's own language.&#xa0;</p></li></ul><p><strong>Cross-Functional Orchestration&#xa0;</strong></p><ul><li><p>Mobilize and lead cross-functional teams across a matrixed organization, pulling in the right pre-sales, post-sales, and partner resources as each engagement demands, leading without direct authority and driving alignment through conviction, clarity, and credibility.&#xa0;&#xa0;</p></li></ul><ul><li><p>Partner closely with account teams to ensure every AI Advantage engagement accelerates the broader customer relationship and commercial opportunity, positioning the team as an accelerant, not a competitor.&#xa0;&#xa0;</p></li></ul><ul><li><p>Define scope, outcomes, and deliverables at the start of each engagement and hold the team to them. Scope creep is one of our biggest risks and you own preventing it.&#xa0;&#xa0;</p></li></ul><ul><li><p>Maintain quality and consistency across engagements, building shared standards and repeatable practices that scale the team's impact without diluting what makes the work exceptional.&#xa0;</p></li></ul><p><strong>Impact and Growth&#xa0;</strong></p><ul><li><p>Strengthen executive relationships at each Marquee account, broaden&#xa0;adoption&#xa0;of the ServiceNow portfolio, and unlock net-new revenue opportunities across your EMEA portfolio.&#xa0;&#xa0;</p></li></ul><ul><li><p>Ensure measurable outcomes are defined, tracked, and communicated throughout every engagement, giving customers and internal stakeholders a clear line of sight to value.&#xa0;&#xa0;</p></li></ul><ul><li><p>Feed learnings, proof points, and engagement insights back into the broader ServiceNow ecosystem, sharpening the model and building the pipeline of customer success stories.&#xa0;</p></li></ul><ul><li><p>Contribute to building the AI Advantage team as a new function, helping shape how we&#xa0;operate, what quality looks like, and what great looks like in the EMEA region.&#xa0;</p></li></ul> <p><strong>To be successful in this role you have:</strong></p><ul><li>To be successful in this role you bring a rare combination: the strategic rigor of a seasoned consultant, the credibility to lead in a C-suite room, and the founder mentality to build something new from the ground up.&#xa0;</li><li><p>10+ years leading strategic consulting, transformation, or advanced technology programs with a prov ... (truncated, view full listing at source)