Customer Success Operations Manager

About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Role Overview: The CS Operations manager role is critical for managing data quality across all systems used by the CS team, as well as improving CS processes and implementing innovations to drive efficiency. This role is also responsible for scheduling and managing all CS and cross functional team meetings, managing CS special projects, and supporting internal CS reporting. Remote: This role is fully remote, however, the successful candidate will be required to travel to the office periodically for in-person meetings. Hours: Monday to Friday, 8am to 5pm Flexibility: Candidates must demonstrate flexibility to attend meetings with the global US team outside of standard South African working hours.