Contact Center Sales Manager

We are looking to add a Mid-Market Sales Manager to lead one of our Zoom Contact Center Mid-Market Acquisition teams. As a Contact Center Mid-Market Sales Manager, you are responsible for hiring, enabling, and managing a team of CX Sellers. You will define strategy and overall business planning for accounts that fall within the private sector. You will provide feedback, coaching and training, ensuring team quota attainment, driving activity levels, and implementing process efficiency changes to drive maximum productivity. You are responsible for both new customer acquisition efforts as well as up-sell and cross-sell efforts into existing Zoom relationships. You Will: Meet or exceed sales and product objectives Onboard and manage a team of CX Acquisition Sellers to effectively qualify leads and identify prospect needs, engaging technical resources as required Conduct high-level conversations with C-Level and VP -Level Executives to address business needs Utilize solution-selling techniques to effectively guide sales process to close Upsell and leverage business from new and established customer relationships Utilize CRM solution to provide timely and accurate sales activity tracking and status updates Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions Forecast sales activity and revenue achievement while creating satisfied customers Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate Keep informed of product line, competition and industry trends that may impact client business activities You Are: Experienced. 8+ years’ experience in software or solution sales, with specific expertise in Contact Center and/or Contact Center as a Service (CCaaS). 3+ years’ experience leading and managing a high performing sales team. Experience within UCaaS, Collaboration and/or SaaS is a plus. An Amazing Salesperson. Strong sales skills. A Builder. Solid track record of building and developing highly effective sales talent. A Leader. Strong management skills. A Collaborator. Proven partner and liaison with all levels and departments within an organization. A True Team Player. Strong interpersonal and teamwork skills. Detail oriented. Strong organizational skills with the ability to multitask and prioritize in a fast paced, dynamic work environment. Relentlessly High Standards. Consistent quota over achievement in previous roles. You are a Recruiter! Zoom hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world! Salary Range or On Target Earnings: Minimum: $200,700.00 Maximum: $447,900.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/14/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in m ... (truncated, view full listing at source)