Lead - IT Operations

<p><strong>Key Responsibilities</strong></p><p>Platform Ownership &amp; Security</p><ul><li><p>Own the end-to-end administration, health, and optimization of the Google Workspace enterprise environment.</p></li><li><p>Create, configure, and maintain advanced security and compliance policies, including Data Loss Prevention (DLP) and complex content compliance rules.</p></li><li><p>Manage enterprise endpoint security, including Mobile Device Management (MDM) and Mobile Application Management (MAM) for company-owned and BYOD devices.</p></li><li><p>Oversee Chrome Enterprise capabilities, including Chrome Browser Cloud Management, extension deployment, and browser profile security.</p></li><li><p>Manage enterprise email security protocols (SPF, DKIM, DMARC, and MX records) to ensure deliverability and prevent spoofing.</p></li></ul><p><br> Escalation &amp; Leadership</p><ul><li><p>Act as the final L3 technical escalation point for high-priority or complex collaboration tool issues.</p></li><li><p>Guide, mentor, and support L1/L2 IT Helpdesk teams to foster a culture of continuous learning.</p></li><li><p>Maintain comprehensive, up-to-date SOPs, runbooks, and knowledge base articles.</p></li></ul><p>Automation, AI &amp; Ecosystem</p><ul><li><p>Identify operational bottlenecks and drive process improvements by writing and deploying Google Apps Script to automate manual tasks.</p></li><li><p>Leverage AI tools (Google AI Studio, Vertex AI) and create custom Google Gems to enhance IT operations and user productivity.</p></li><li><p>Administer and maintain our secondary collaboration platforms: Slack and Zoom.</p></li><li><p>Manage Google Cloud Platform (GCP) elements related to the workspace, specifically configuring Service Accounts and utilizing BigQuery for log analysis.</p></li></ul><p><strong>Required Skills &amp; Experience</strong></p><ul><li><p>Experience: 6–10 years in IT Operations, with a minimum of 5 years dedicated, hands-on Google Workspace enterprise administration.</p></li><li><p>Certification (Good to-Have): Active Google Workspace Administrator Certification.</p></li><li><p>Automation (Must-Have): Proven hands-on experience using Google Apps Script to automate workflows, streamline user lifecycles, and perform administrative cleanups.</p></li><li><p>Security &amp; Endpoints: Experience managing DLP rules, MAM/MDM device policies, and Chrome Browser Cloud Management.</p></li><li><p>Troubleshooting: Proven track record of handling L3 escalations, monitoring system logs, and leading incident management in a fast-paced enterprise environment.</p></li><li><p>Identity &amp; Cloud: Strong grasp of SSO/SAML integrations, access controls, and basic Azure concepts (Azure AD / Entra ID).</p></li><li><p>GCP Fundamentals: Practical experience creating Service Accounts in GCP and querying/analyzing logs (BigQuery preferred).</p></li><li><p>SaaS Administration: Hands-on experience administering Slack and Zoom at an enterprise level.</p></li><li><p>Communication: Excellent documentation skills and the ability to clearly explain complex technical concepts to non-technical stakeholders.</p></li></ul> <ul><li><p>Proficiency in Python, Go lang or using GAM (Google Workspace Manager) / GAMADV-XTD3 for advanced bulk operations.</p></li><li><p>Previous experience executing tenant migrations or domain consolidations during Mergers &amp; Acquisitions.</p></li><li><p>Hands-on experience building out specific workflows or agents using modern AI integration tools.</p></li></ul><p>&#xa0;</p><p><strong>Key Competencies</strong></p><ul><li><p>Extreme Ownership: You take accountability for the platform's uptime, security, and efficiency.</p></li><li><p>Servant Leadership: You enjoy elevating the skills of the L1/L2 teams around you.</p></li><li><p>Problem-Solving Mindset: You rely on logs and data to find root causes and permanently automate the solution.</p></li><li><p>Cross-Functional Collaboration: Ability to work seamlessly with HR, Security, a ... (truncated, view full listing at source)