Technical Product Owner

The application window is expected to close on: 03/03/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team At CRM Engineering & Transformation (CETO), we are a consolidated team of experts dedicated to supporting all go-to-market (GTM) roles through forward-thinking ideas, smart designs, robust solutions, automation, and seamless technical support. We excel in our craft, acting as proactive partners to the business and drive and innovate change, break down silos, and deliver outcomes holistically. As trusted collaborators, we connect teams, nurture partnerships, and champion transformation across Cisco. Anchored in our mission—One Team. One Experience. One Cisco.—we bring a unified approach to every challenge and accelerate business impact through inclusive, collaborative, and innovative practices. Your Impact As a Product Owner for the Service Delivery Program within Cisco’s CRM Engineering & Transformation Org (CETO) team, you will organize and drive the output and commitment of 1 or more dedicated SCRUM Teams, prioritizing the backlog and managing the execution of digital transformation initiatives for CX Service Delivery. You’ll translate strategic business goals into actionable product features and epics, working collaboratively with Product Managers (TPMs), engineers, architects, and stakeholders to deliver cutting-edge platform solutions and process optimizations. You will craft, refine, and implement strategic roadmaps for Service Delivery transformation—leveraging automation, consolidated platforms, and AI-driven analytics to maximize value. Your decisions will be shaped by cross-functional input, balancing immediate business needs with the long-term digital vision. This role places you at the center of solution delivery, requiring business expertise in SaaS Product Management plus deep fluency in new and emerging technologies including Salesforce, API Management, Big Data, and Artificial Intelligence. You will own the feature delivery lifecycle, breaking down epics into stories, and providing delivery timeframes and commits that align with business objectives. In addition, you’ll champion the team’s delivery roadmap, ensure tactical execution, resolve dependencies, and act as a bridge between business analysts, process architects, and technical leads. You’ll lead iterative planning, reviews, and retrospectives, infusing the product strategy with insights from advanced analytics and AI capabilities. Key Activities & Deliverables Backlog Prioritization & Execution: Own the prioritization for SCRUM teams, ensuring delivery aligns with strategic deliverables, risk management, and market trends. Capability and Feature Solution Understanding: Work with TPM, architects, and engineers to frame ROI and success criteria, embedding AI/analytics when possible for value-driven outcomes. Strategic Planning & Iteration: Coordinate sprint planning, releases, and retrospectives, utilizing data-driven approaches powered by AI to optimize business impact. Stakeholder Collaboration: Engage regularly with business, technical, and GTM architects to identify cross-team dependencies and deliver cohesive solutions. Delivery & Accountability: Provide commit/delivery timelines and updates, balancing the demands of agile execution with project goals. Digital Transformation: Champion automation, platform consolidation, and innovative digital technologies (Salesforce, AI, Big Data) to deliver better CX solutions. Who You’ll Work With You’ll join a highly collaborative team deploying and maintaining key platforms for Cisco’s CX Delivery teams. Your ecosystem includes geographically distributed business stakeholders, TPMs, business/technical architects, engineers, and vendors—working together in an agile, matrix environment focused on scalable, transformative outcomes. Who You Are Strategic and Tactical Thinker: Able to nurture the big picture while executing increme ... (truncated, view full listing at source)