UX Researcher I (Intern) - United States

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice. Meet the Team Join a dedicated team of researchers and strategists who serve as the voice of the customer at Cisco. We use a variety of human-centered research methods to uncover deep insights into user behavior, motivations, and needs. Our team collaborates closely with designers, product managers, and engineers to ensure that our technology is not only functional but also intuitive, accessible, and impactful for users around the globe. Your Impact As a UX Researcher I Intern, you will help bridge the gap between user needs and product strategy. You will support the end-to-end research process, from defining research questions to analyzing data and presenting findings. Through hands-on experience, you will learn how to transform complex user feedback into actionable insights that directly influence the design and development of Cisco’s innovative product suite. Research Planning & Support: Assist in the design and preparation of user research studies, including creating screeners, discussion guides, and usability test plans. Data Collection: Support the execution of various research methods, such as user interviews, surveys, card sorting, and moderated or unmoderated usability testing. Analysis & Synthesis: Help analyze qualitative and quantitative data to identify patterns, pain points, and opportunities for product improvement. Collaborative Reporting: Contribute to the creation of research reports and presentations that communicate findings and recommendations to cross-functional stakeholders. Minimum Qualifications Currently enrolled in an undergraduate degree program. Relevant fields include: Human-Computer Interaction (HCI), Psychology, Sociology, Cognitive Science, Anthropology, or a related field. Foundational understanding of user-centered design principles and a variety of qualitative research methodologies. Strong analytical and critical thinking skills with the ability to synthesize information from multiple sources. Excellent written and verbal communication skills, with the ability to tell a compelling story through data. Able to legally live and work in the country for which you’re applying, without visa support or sponsorship. Preferred Qualifications Experience with research and design tools such as Figma, UserTesting.com, Qualtrics, or SurveyMonkey. A portfolio or case studies demonstrating the application of research methods to solve a specific problem or answer a research question. Basic understanding of quantitative research methods and statistical analysis. Experience working in a collaborative team environment, such as through academic projects or student organizations. Familiarity with web accessibility standards and how they impact the user experience. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: Individual pay is determined by the candidate's hiring location, market cond ... (truncated, view full listing at source)