Manager, Isovalent & Hypershield Customer Success

The application window is expected to close on: 03/06/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The position is open to remote candidates in the United States, preference will be given to candidates in the Eastern Region. Meet the Team Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations. Your Impact We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across the US and Canada. This leader will lead a team of cloud native and Cisco specialists Customer Success Architects (CSA) specializing in Switching & Networking, Kubernetes Networking, Security, and Observability. This role is critical in ensuring customer adoption across the US and Canada, and value realization of the Isovalent and Cisco Hypershield suite of products. This person will bridge advanced technical leadership, people management and customer lifecycle management. They will also have a dotted-line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. Additional responsibilities include: Lead, coach, and develop a geographically distributed team of high-performing Customer Success Architects and drive operational excellence through adoption of new tools, systems and processes for leading post-sales activities. Foster a culture of innovation, continuous learning, collaboration, and technical excellence. Partner closely with People Team, Finance and Talent Acquisition to attract and retain top talent in cloud-native and networking domains. Improve and track KPIs for account health, usage metrics, upsell opportunities, and customer satisfaction (e.g. CSAT). Align with Sales, Product Management, Support, and Engineering to ensure a seamless customer experience as well as support Go-to-Market initiatives and field enablement activities for new product features or services. Lead your business. Understand pressure points, key performance indicators and continuous metrics to monitor in order to continuously capture current capacity and future growth needs. Minimum Qualifications Bachelor’s + 12 years of experience or Master’s + 8 years of experience or equivalent industry experience 7+ years of experience in customer-facing post-sales roles (Customer Success, Solutions Architecture, Professional Services) to include enterprise customer success practices focused on adoption, retention, upsell, and expansion. 3+ years in people management to include leading highly distributed technical teams across multiple time zones. Demonstrated experience in cloud-native infrastructure, Kubernetes, networking, or security domains to include multi-cloud/hybrid domains networking models. Preferred Qualifications Experience working with cloud-native security observability tools, hands-on experience or certifications in Kubernetes (CKA, CKS), major cloud platforms (AWS, Azure, GCP), or network certifications (CCIE, etc.). Exceptional communication and interpersonal skills, with the ability to influence technical and executive stakeholders. Experience scaling customer success operations across North America. Experience in building digital adoption programs Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and ... (truncated, view full listing at source)