Business Systems Architect

The application window is expected to close on: 03/13/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Business Systems Architect (hybrid) At Cisco IT, we’re not just transforming technology—we're reshaping the way Cisco runs. Our team is at the forefront of reimagining business operations by combining smart technology, streamlined processes, and impactful data insights. Together, we’re building the future of Cisco—reinventing applications, redefining experiences, and unlocking the full potential of our people, products, systems, and data. This is your opportunity to be part of a bold journey that’s setting the standard for what’s next in the digital world. Join us—and help show the world what’s possible. We are seeking a highly skilled and experienced Salesforce IT Analyst to join our IT team. In this role, you will act as a strategic bridge between business stakeholders and technical teams, leading the design, implementation, and optimization of Salesforce solutions that drive business value. You will work on complex, cross-functional projects and play a key role in shaping Salesforce-related strategies and processes across the organization. Your Impact The CRM Engineering & Transformation Office (CETO) is a driving force behind enhancing the customer and partner experience across Cisco’s Support Services. We are seeking a IT Analyst to join our team, focusing on Support Case Management Key Responsibilities Collaborate with business units to gather, analyze, and document requirements for Salesforce solutions and enhancements Translate business needs into technical specifications, ensuring alignment with Salesforce best practices and platform capabilities Lead solution design and work closely with developers to implement scalable and efficient Salesforce features and integrations Manage and prioritize project tasks, enhancements, and incidents within Salesforce, including Sales Cloud, Service Cloud, and other related applications Configure Salesforce features, workflows, and automation tools such as Process Builder, Flow, and Approval Processes Conduct UAT (User Acceptance Testing), support end-user training, and ensure a seamless deployment process Act as a Salesforce subject matter expert and trusted advisor to business and IT leadership Maintain system documentation, including design specifications, test plans, and training materials Monitor platform performance and work with development teams to troubleshoot issues, ensure data integrity, and optimize user experience Stay informed about new Salesforce releases, features, and industry trends, making proactive recommendations for improvements Qualifications Bachelor’s degree in Computer Science, Information Systems, or related field; Master's degree preferred 10+ years of experience as a Salesforce Analyst, Administrator, or Consultant in a complex IT environment Strong understanding of Salesforce Sales Cloud, Service Cloud, and platform capabilities Proven experience in gathering and translating business requirements into scalable Salesforce solutions Hands-on experience with declarative tools (e.g., Flow, Process Builder, Validation Rules) and knowledge of Apex/Visualforce is a plus Experience with data migration tools and techniques (e.g., Data Loader, Dataloader.io) Excellent communication, problem-solving, and stakeholder management skills Salesforce Administrator or Advanced Administrator certification required; additional certifications (e.g., Platform App Builder, Sales Cloud Consultant) are a plus Experience with Agile methodologies and tools such as Jira, Confluence, or similar preferred Preferred Skills Exceptional communication and analytical skils and ability navigating complex situations help stand you out Familiarity with Salesforce and third-party systems (e.g., MuleSoft, APIs, middleware) is desireable Familiarity with cloud platforms e.g., AWS is a plus Understanding of customer exper ... (truncated, view full listing at source)