Customer Proof of Concepts Engineer

Organization Marketing Statement * Global Demonstration Engineering is the world class leader in delivering innovative, demonstration-centric experiences of Cisco solutions to customers providing a full-suite, integrated sales-enablement portfolio. By demonstrating to customers how Cisco products can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle. From scripted, repeatable demos to fully customizable labs with complete administrative access, the Cisco dCloud platform provides content and access to field and channel partners on any network (internal & external), any device and in any location. The dCloud Platform is a force that can not only improve people’s experiences but can also drive business. Position Summary * The Proof-of-Concept Engineer is an SE role with responsibility for the development, planning, design, delivery & coordination of Customer Proof of Concept Lab engagements, covering a variety of technologies in the Datacenter, Enterprise Networking and Service Provider space for both internal and external audiences. This person will work extensively with BU’s, Content Developers, Partners, both internal & 3rd party throughout the POC process from introduction through build, test and ultimately throughout the customer delivery of the POC. This person will be responsible for working with account teams to flesh out customer care abouts, testing requirements, capabilities, etc. Job Responsibilities * Project Management 10% Identify and prioritize all project related tasks. Ability to organize, strategize and communicate project goals, objectives and tasks at all levels of the organization. The CPOC Engineer will be responsible for ensuring that all 3rd party developers on assigned projects are reporting status effectively. * Engineering 50% The CPOC Engineer will be responsible for designing, developing, documenting, and delivering a large variety of content. This will require meetings with Account Teams, TME’s, Content Developers, Partners and at times Customers to extract requirements and help to create a design & Test Plan which is conducive to POC objectives. The CPOC Engineer will be the primary engineer assigned to the POC from introduction throughout Build, Test and ultimately delivery phases of the Customer Proof of Concept. The Engineer will work and Collaboration with a team of engineers with varying specialties. * Platform Design 20% They must properly document and plan all projects prior to entering project build phase. Candidate must be well versed in the use of standard design templates and tools (Visio, Power Point, MS Project). Candidate will be required to "justify" all designs in front of working peer group. * Support 10% The CPOC Engineer will serve as First Point of Contact on All Escalations. Within this role and work directly with the account teams, partners and customers to ensure the successful delivery of the POC. When escalations occur that cannot be addressed by the CPOC Engineer, he/she will follow up with the responsible engineer and ensure that not only is a fix provided but also that it is properly documented and has been added to the Support Knowledge Base and that tier 1 & 2 engineers have been properly trained on the work around and future. If a content or documentation update is required, the CPOC Engineer will work with Project managers assigned to the CPOC team to ensure that plans have been for the necessary updates. The CPOC Engineer will be involved in all Phases of the POC. Engineers will work as the liaison to the operations team to resolve issues identified during the development and testing process, providing technical support, and making design recommendations for fixes. * Other 5% The CPOC Engineer will work as both 3rd party liaison and as an independent content developer. *Candidate Requirements • CCNP/CCIE level or equivalent experience • Strong Routing, Switching, and Security background. o OSPF, EIGRP, BG ... (truncated, view full listing at source)