Technical Solutions Engineer

<p><strong>Who You’ll Work With</strong></p><p>The TSE works in a non-silo environment, supporting all of Arista’s products and the many&#xa0;<em>network</em>&#xa0;protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.</p><p>Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.</p><p><strong>What You’ll Do</strong></p><ul><li>Respond to customer product inquiries via telephone or in written, internet-based email.</li><li>Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.</li><li>Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.</li><li><em>Troubleshoot</em>&#xa0;problems with hardware equipment and software applications and recommends corrective action.</li><li>Document customer communication and recurring technical issues to support product quality programs and product development.</li></ul> <p>The ideal candidate possesses the ability to&#xa0;<em>troubleshooting</em>&#xa0;complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.&#xa0;</p><p>Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.</p><ul><li>Working knowledge of&#xa0;<em>networking</em>&#xa0;industry, products, and protocols</li><li>Minimum of 5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following&#xa0;<em>network</em>&#xa0;protocols and technologies:<ul><li><em>AAA/TACACS</em>,&#xa0;<em>ACL</em>,&#xa0;<em>ARP</em>,&#xa0;<em>BGP</em>&#xa0;<em>(RFC</em>&#xa0;<em>4271)</em>,&#xa0;<em>DHCP</em>,&#xa0;<em>1G/10G</em>&#xa0;<em>Ethernet</em>&#xa0;<em>(IEEE</em>&#xa0;<em>802.3ab</em>&#xa0;&amp;&#xa0;<em>IEEE</em>&#xa0;<em>802.3ae)</em>,&#xa0;<em>Flow</em>&#xa0;<em>Control</em>,&#xa0;<em>ICMP</em>,&#xa0;<em>IGMP</em>,&#xa0;<em>IPv4</em>&#xa0;&amp;&#xa0;<em>IPv6</em>,&#xa0;<em>LACP</em>,&#xa0;<em>LLDP</em>,&#xa0;<em>MPLS</em>,&#xa0;<em>NAT</em>,&#xa0;<em>Open</em>&#xa0;<em>Flow</em>,&#xa0;<em>OSPF</em>&#xa0;<em>(RFC</em>&#xa0;<em>2328)</em>,&#xa0;<em>PIM</em>,&#xa0;<em>QOS</em>,&#xa0;<em>RIP</em>,&#xa0;<em>Sflow</em>,&#xa0;<em>SNMP</em>,&#xa0;<em>STP</em>/<em>RSTP</em>/<em>MST</em>&#xa0;<em>(IEEE</em>&#xa0;<em>802.1d)</em>,&#xa0;<em>VARP</em>/<em>VRRP</em>,&#xa0;<em>VLAN</em>&#xa0;<em>(IEEE</em>&#xa0;<em>802.1q)</em>,&#xa0;<em>VRF</em></li></ul></li><li>Experience with&#xa0;<em>troubleshooting</em>&#xa0;tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired</li><li>A strong comfort level with Linux is highly desired</li><li>Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus.</li></ul><p><strong>Education:</strong></p><ul><li>Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.</li></ul> <p>Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.</p><p>We hire globally into our diverse team. At Arista, engineers have complete ownership of their projec ... (truncated, view full listing at source)