Senior Solutions Engineer - Healthcare & Life Sciences

<div class="content-intro"><p>Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.</p> <p>Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!</p></div><p>The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions.</p> <p>This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion.</p> <p>The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.<br><br><strong>Key Responsibilities</strong></p> <ul> <li><span data-sheets-root="1">Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.</span></li> <li><span data-sheets-root="1">Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.</span></li> <li><span data-sheets-root="1">Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.</span></li> <li><span data-sheets-root="1">Designs and delivers presentations to customers, on-site virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.</span></li> <li><span data-sheets-root="1">Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.</span></li> <li><span data-sheets-root="1">Assists with scoping SOWs for customer implementations as needed.</span></li> <li><span data-sheets-root="1">Scopes, executes and manages customer pilots and POCs. </span></li> <li><span data-sheets-root="1">Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.</span></li> <li><span data-sheets-root="1">Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.</span></li> <li><span data-sheets- ... (truncated, view full listing at source)