Account Receivable Specialist

<div class="content-intro"><p>We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?</p></div><p><strong>The Team:</strong></p> <p>As part of the collection’s structure, you will be reporting to the manager of the team in Madrid with a global focus on supporting from the finance side our growing operations.</p> <p><strong>The Role:</strong><br><br>As <strong>Account Receivable Specialist </strong>with <strong>focus on collection</strong>, you will be responsible to establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, sales and various other internal departments to achieve common goals. A high degree of independent judgement is required to evaluate unique situations to determine account handling and resolution. </p> <p><strong>The work you’ll do:</strong></p> <ul> <li>Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.</li> <li>Monitor accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.</li> <li>Disputes management and resolution of issues in cooperation with the sales, billing team and other stakeholders.</li> <li>Investigate historical data for debts and invoices.</li> <li>Collaborate with accounting operations to process payments and refunds.</li> <li>Prepare and present reports on collection activities and progress.</li> <li>Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround.</li> <li>Collaborate with other stakeholders and functional areas for process improvements.</li> <li>Actively collaborate with other finance functional areas. </li> </ul> <p><strong>The qualifications you need:</strong></p> <ul> <li>A BA/BS degree, preferably in Finance, Economics, and/or Linguistic.</li> <li>1+ years’ experience in a collection role.</li> <li style="font-weight: bold;"><strong>Business fluency in English as a Must-have</strong></li> <li style="font-weight: bold;"><strong>Business fluency in German or French is desired, Spanish is a strong plus. </strong></li> <li>Strong communication skills to deal with different internal stakeholders and in multinational teams.</li> <li>Very comfortable with numbers.</li> <li>Target driven, quick learner, proactive and team player.</li> <li>An independent and entrepreneurial way of working.</li> </ul><div class="content-conclusion"><p><strong>What Celonis Can Offer You:</strong></p> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Pioneer Innovation:</strong> Work with the leading, award-winning process mining technology, shaping the future of business.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Accelerate Your Growth:</strong> Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Receive Exceptional Benefits:</strong> Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and <a class="c-link" href="https://careers.celonis.com/life-at-celonis/benefits" target="_blank" data-stringify-link="https://careers.celonis.com/life-at-celonis/benefits" data ... (truncated, view full listing at source)