HR Experience Administrator

HR Experience Administrator Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Responsibilities - Supporting HR Experience Operations with back office support - Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience - Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation - Compliance & Document Review: Conduct rigorous audits of compliance documents in Workbench to ensure all regional guidelines are met. - Contract & Quote Verification: Review contract details and financial quotes with a high degree of precision, ensuring they align with internal guidelines and client agreements. - Employee Platform Walkthroughs: Lead 1-on-1 calls with employees to provide a comprehensive tour of the platform, ensuring they are confident in navigating their employment details. - Case Management: Efficiently manage and resolve HRX-specific cases within the internal ecosystem, meeting defined Service Level Agreements (SLAs). - Process Optimization: Identify bottlenecks in the HRX workflow and suggest improvements to streamline contract and document reviews. - Cross-Functional Collaboration: Partner with internal teams to resolve complex compliance or data discrepancies uncovered during the review process. Qualifications - 1+ years of experience in HR Operations supporting employees in LATAM - Previous experience in back office roles or customer service will be considered competitive advantage - English fluent (written/spoken) - Strong analytical skills with experience in data analysis and problem-solving. - Proficiency with service management tools (e.g., Zendesk, Jira) and CRM systems. - Familiarity with global employment practices, payroll systems, and international labor laws. - Familiarity with Microsoft Office Suite and basic SQL or data visualiz ... (truncated, view full listing at source)