Senior Manager, Business Intelligence & Service Analytics

<div class="content-intro"><div><u><strong>Leading the future in luxury electric and mobility</strong></u></div> <div>At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.</div> <div> </div> <div>We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.</div> <div> </div> <div>Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.</div></div><p>As a <strong>Senior Manager, Business Intelligence Service Analytics</strong>, you will serve as a strategic thought leader in shaping how Lucid collects, analyzes, and operationalizes data across the entire customer ownership lifecycle. Your leadership will guide service centers, mobile service teams, parts operations, and customer care organizations in driving performance, scalability, and worldclass service excellence. You will own the long term analytics vision for Service and champion data driven decision making across the organization. </p> <p><strong>The Role</strong> </p> <ul> <li>Build, own, and evolve analytical models, dashboards, and KPI frameworks that measure service center performance, technician productivity, turnaround times, parts fulfillment, and customer satisfaction—ensuring senior leadership has visibility into the health and trajectory of the service network. </li> </ul> <ul> <li>Deliver advanced insights that optimize service scheduling efficiency, repair quality, mobile service deployment, and shop throughput—directly enabling Lucid’s commitment to operational excellence and an exceptional customer experience. </li> </ul> <ul> <li>Identify trends in vehicle repair data, parts consumption, warranty claims, and field issues to proactively inform product, quality, and engineering teams and prevent future concerns at scale. </li> </ul> <ul> <li>Partner with Parts Operations leadership to define and refine strategic inventory targets, forecast demand, reduce aging/back orders, and support long term parts availability planning. </li> </ul> <ul> <li>Analyze end to end supply chain performance for aftermarket components, improving availability, strengthening supplier reliability, and ensuring repairs are completed on time. </li> </ul> <ul> <li>Support strategic initiatives that enhance parts logistics, sourcing decisions, and predictive stocking strategies, ensuring operations remain efficient and customer focused as the business scales. </li> </ul> <ul> <li>Translate complex data into actionable strategies that enhance the entire customer journey—from appointment creation to vehicle return—with a focus on experience optimization and long term retention. </li> </ul> <ul> <li>Provide insights that help service leaders address systemic issues, elevate communication, and drive continuous improvement in customer satisfaction metrics. </li> </ul> <ul> <li>Support NPI, customer feedback, and quality of service programs by leading root cause analysis and identifying high impact opportunities for process or product enhancement. </li> </ul> <ul> <li>Mentor, coach, and elevate analysts supporting service performance, aftermarket business trends, and operational forecasting—cultivating a high performing analytics function. </li> </ul> <ul> <li>Establish enterprise level best practices for data governance, visualization standards, and modern service analytics methodologies. </li> </ul> <ul> <li>Fos ... (truncated, view full listing at source)