Service Escalation Expert - Affinity

<p><strong>About Canva</strong></p><p>At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory, we’re out to change the world – one design at a time.</p><p>Since launch in August 2013 we have grown exponentially, amassing over 190 million monthly active users across 190 different countries who have created more than four billion designs. We are one of the world’s fastest-growing technology companies and have only achieved about one percent of what we hope to do!&#xa0;</p><p><strong>About the team</strong></p><p><strong>CJKI</strong></p><p>Canva’s mission is to empower the world to design. With over 220 million users already on board, we have a bold vision to reach 1 billion users. The CJKI Group is dedicated to this mission, pouring our hearts and souls into driving hyperlocalization. We strive to make Canva feel like a local experience in China, Japan, South Korea, and India, ensuring that our platform resonates deeply with users in these regions.</p><p><strong>Specialist Operations</strong></p><p>Help and support, especially at scale, is a complex and exciting problem space. With a mission of “Every user empowered, every voice heard”, Canva’s User Voice super group is the critical interface to our most valuable partners; our users. We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users. Our teams are responsible for unlocking how we can deliver exceptional customer experience through streamlined and scalable systems, an optimized contact flow, expert support specialists, customer insights, plus tools to enable self-help such as our Help Center, Assistant and chat experience.</p><p>Join Canva's Specialist Operations Group – the operational heartbeat of User Voice. Be the face of a platform that's beloved and utilised by over 150 million people across the globe</p><p>We're wholly dedicated to our users’ happiness - it's the fuel to our fire, shaping our mornings and guiding our workdays. Each interaction is seen as a unique opportunity to foster satisfaction, cultivate loyalty, and showcase our unwavering commitment to exceptional customer service.</p><p>We're not merely in the business of offering customer service - we're in the business of delivering customer delight. We're on the hunt for like-minded individuals who echo our vision for top-tier customer support experience and can seamlessly disseminate this value throughout our organisation. Join the Specialist Operations Group and become an integral voice within Canva.</p><p><strong>About Affinity</strong></p><p>For creative, by creatives: We are Affinity, the rebels of the creative world who have made it our mission to disrupt the status quo of traditional photo editing and design software – because creatives deserve better.</p><p>Next-generation pro photo editing, page layout, graphic design and illustration: Lightning-fast, powerful and optimised to work with the very latest desktop computers and iPads, Affinity Designer, Affinity Photo and Affinity Publisher have already become the go-to creative apps of more than four million+ designers, artists, photographers and other professionals around the world. Our software has even picked up some of the industry’s most prestigious awards, including Apple’s App of the Year.</p><p>Joining forces to make an even bigger impact: In a plot twist fit for an M. Night Shyamalan movie, we joined the Canva family in spring 2024. This partnership is helping us turbocharge our growth so we can bring our pro-level tools to millions more creatives across the globe.</p><p><strong>Where and how you can work</strong></p><p>Our flagship campus is in Sydney, Australia, but our hubs in Beijing and Wuhan are home to our operations in China. Our China hubs have been designed with ... (truncated, view full listing at source)