Senior Manager, Product Operations

<div class="content-intro"><p>Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.</p></div><p>We are seeking a Senior Manager of Product Operations to help us <strong>transition from an app-based marketplace to an agent-first world.</strong> We believe the future of work isn't about browsing feeds or tapping buttons - it’s about having intelligent agents that work on your behalf. We need a technical operator who can bridge the gap between high-level business goals and this new user interface. You won't just optimize processes; you will prototype the logic, agents, and automation layers that fundamentally change how our Pros and Partners experience the platform.</p> <h3>Who You Are:</h3> <ul> <li><strong>An Architect of the "Agent-First" World:</strong> You understand that the next iteration of the internet is not point-and-click, but intent-and-action. You see a future where users interact with our marketplace through conversation and delegation, not just navigation.</li> <li><strong>A UX Builder, Not Just a Process Fixer:</strong> You realize that in an AI world, "Operations" is the Product. You are obsessed with reducing user friction, believing that if a human has to manually search or sift through data, the agent has failed.</li> <li><strong>An AI Pragmatist:</strong> You know how to deploy the right model for the job. You distinguish between where a reasoning model is needed to handle complex user intent versus where a deterministic script suffices.</li> <li><strong>A "Hands-On" Visionary:</strong> You don't just write specs for Engineering; you prototype the solution yourself. You are comfortable building the first version of an agentic workflow to prove it works before we scale it globally.</li> </ul> <h3>What You’ll Do:</h3> <ul> <li><strong>Build the Agent-First Interface:</strong> Design and deploy agentic workflows that proactively manage the "work" for our users - turning passive browsing into a hands-free, autonomous experience where the app works for them.</li> <li><strong>Solve Marketplace Complexity:</strong> Prototype and implement intelligent systems that handle complex reasoning tasks (like liquidity balancing, preference matching, or real-time negotiation) to make the market feel alive and responsive.</li> <li><strong>From Strategy to Code:</strong> Act as the technical bridge, translating high-level business objectives into functional AI prototypes and automated pipelines that you build, test, and validate yourself.</li> <li><strong>Drive Data-Led Evolution:</strong> Use programmatic analysis to identify exactly where the current user journey is broken and deploy intelligent, self-healing layers to fix it in real-time.</li> </ul> <h3>Qualifications:</h3> <ul> <li><strong>Technical Engineering Fluency:</strong> 2+ years of engineering experience (or equivalent proficiency) with the ability to write code (Python/TypeScript) and use AI-native IDEs (Cursor, Replit) to build your own tools.</li> <li><strong>Applied AI Experience:</strong> Demonstrated history of building agents or automated workflows that take action, not just generate text. You know the difference between a prompt and a pipeline, and you know how to build both.</li> <li><strong>Operational Strategy:</strong> 5+ years in Product Ops, TPM, or similar, where you defined the "what" and "why" of a product strategy and then personally helped build the "how."</li> </ul> <h3>Nice To Have:</h3> <ul> <li>B.S. or M.S. in Computer Science or Engineering.</li> <li>A personal portfolio of AI projects that solve real-life problems.</li> <li>Experi ... (truncated, view full listing at source)