Partnerships Integration Specialist

<p>Hi there! Thanks for stopping by 👋</p> <p>Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! </p> <p>We’re looking for a Partnerships Integration Specialist to join our Hospitality team in North America. You will provide technical, partner-facing support to hospitality integration partners, including customers and technology providers, as they build, launch, and maintain integrations with Lightspeed Hospitality products.</p> <p>This role supports partners across all stages of the partnership lifecycle and acts as a trusted technical point of contact for questions related to APIs, integration architecture, and hospitality-specific workflows. The Integration Specialist ensures partners receive high-quality guidance, timely support, and a strong overall experience working with Lightspeed’s hospitality platform.</p> <p><strong>What you’ll be doing:</strong></p> <ul> <li>Work within the partner service desk to resolve inbound support requests from hospitality integration partners related to Lightspeed Hospitality APIs and integration issues.</li> <li>Provide partners with required credentials, developer accounts, and technical resources needed to build and test integrations.</li> <li>Make configuration changes upon partner request and ensure proper setup of hospitality apps and integrations.</li> <li>Document, troubleshoot, and escalate software defects by submitting clear, detailed tickets to development teams; keep partners informed on progress and resolution.</li> <li>Advocate for partner needs by submitting improvement requests based on partner feedback and common integration challenges.</li> <li>Stay informed on ongoing developments and updates across Lightspeed Hospitality products to provide accurate, timely guidance to partners.</li> </ul> <p><strong>What you need to bring:</strong></p> <ul> <li>2+ years of experience in a technical support, integration, or partner-facing role with direct customer or partner interaction.</li> <li>Strong proficiency working with RESTful APIs.</li> <li>Working knowledge of HTML, CSS, and JavaScript.</li> <li>Curiosity and willingness to learn new technologies and hospitality use cases.</li> <li>Strong technical troubleshooting and problem-solving skills.</li> <li>Excellent English communication skills, written and verbal.</li> <li>As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.</li> <li>Ability to balance technical solutions with partner, customer, and market needs.</li> <li>Ability to quickly understand new systems, tools, and hospitality workflows.</li> <li>Positive, collaborative mindset with a strong service orientation.</li> </ul> <p><strong>And a little bit of…</strong></p> <ul> <li>Experience with client-side development using JavaScript, HTML, and CSS.</li> <li>Familiarity with database technologies such as MySQL or PostgreSQL.</li> <li>Experience with server-side development using Python, PHP, or Ruby.</li> <li>Exposure to hospitality technology ecosystems (POS, payments, online ordering, delivery, reservations, loyalty).</li> </ul> <p>We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!</p> <p><strong>Be a changemaker</strong></p> <p>You’ll enjoy:</p> <ul> <li>A flexible work environment that empowers you to do your best work</li> <li>A culture that celebrates performance</li> <li>The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard</li> <li>Career-defining opportunities</li> </ul> <p>Plus benefits designed to keep you happy, healthy and fulfilled.</p> <ul> <li>Flexible paid time off and remote work policies </li> <li>Equity options, because this is your company too</li> <li>Contributions to your pension plan. Your future matters</li> <li>Training oppor ... (truncated, view full listing at source)