Client Onboarding and Implementation Lead

Client Onboarding and Implementation Lead Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. About the Position As an Onboarding and Implementation Lead at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform. From kickoff through post-launch support, you’ll guide clinics through setup, training, data migrations, and system configuration—ensuring they’re set up for long-term success. This is both a strategic and hands-on role. You'll be the primary point of contact for clinics during implementation, while collaborating cross-functionally with product, engineering, strategy, and support teams. In some cases, you may travel to client sites to support go-lives to ensure successful deployment. What You’ll Do - Own the entire implementation lifecycle—from project planning to go-live - Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience - Define project goals, success metrics, and deliverables aligned with client needs and business priorities - Assist and guide clinics through a migration of their existing workflows to a new platform - Build and manage project plans and timelines; identify and resolve blockers proactively - Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations - Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment - Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow You Should Have - Bachelor’s degree or equivalent practical experience - 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment - Strong organizational skills and the ability to manage multiple concurrent projects - Exceptional written and verbal communication skills with technical and non-technical audiences - Proficiency in project management tools and experience building timelines and status reports - Experience working with clinics, healthcare providers, or other medical environments is a plus but not required - Willingness to travel to client sites as needed (up to 10–15%) Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $65,000/year - $90,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive bene ... (truncated, view full listing at source)